Excellent customer service We bought my daughter a SmarTrike for her first birthday. Around 18 months later she was ready to start using the pedals and we realised the clutch on the front wheel wasn’t locking into place properly. We contacted SmarTrike for assistance and received a new front wheel in the post within days. My daughter is now happily pedalling her trike, and I would like to thank Mace and the team for their excellent customer service.

Excellent Customer Support During the recent purchase of a trike, I found myself in need of assistance to untangle a situation of my own making. Frankly, in this era of online shopping, I’ve found my experiences with customer service conducted through emails to be quite mediocre. This was NOT the case with smarTrike. Ira from customer support was awesome! He went above and beyond to fix my problem in a truly professional and courteous manner. Based on this experience, I wouldn’t hesitate to purchase from this company again.

Great customer service from Ira Brilliant customer service , we needed new peddles for our trike after loosing them , really easy and quick process to order a new pair . Great communication from Ira through the whole process.

Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

Very poor service Ordered a trike for my daughters Christmas present. It arrived pretty much on time but when unpacked quite a few screws missing so unable to assemble. Have contacted through various means and after send pictures they agreed to send missing parts. They have never apologised once. Screws are being sent from china and not due to arrive until 28th December at the earliest. This means no main Christmas present for my daughter so really upset