Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!

Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

Great customer service and support I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.

A1 Customer Support When a piece of my daughters smartrike 7in 1 came out customer support was fast and reliable. Constantly keeping you updated sent the piece as soon as possible. Even though the piece didnt work out they sent a return slip for the original item and once i shipped it out i got a new trike within 2-3 days. Franck and Ira were great, respectful, and reliable. Thank you smartrike!!

User error please change our 2 stars to 5 star review … We had some difficulties putting our Smartrike together and thought there was an issue with the product - we wrote a review with 2 stars. In response, customer service at Smartrike could not have been more helpful and responsive. We realized the error was ours and there was no issue with the scooter. We highly recommend Smartrike - the scooter is high quality and adorable - perfect for our 2 year old granddaughter and plenty of room for her to grow with the scooter.