Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

Excellent customer service We bought my daughter a SmarTrike for her first birthday. Around 18 months later she was ready to start using the pedals and we realised the clutch on the front wheel wasn’t locking into place properly. We contacted SmarTrike for assistance and received a new front wheel in the post within days. My daughter is now happily pedalling her trike, and I would like to thank Mace and the team for their excellent customer service.

Got the smartrike Breeze tricycle as a… Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

Great customer service from Ira Brilliant customer service , we needed new peddles for our trike after loosing them , really easy and quick process to order a new pair . Great communication from Ira through the whole process.

Great trike, fantastic company I bought a smartrike back in 2015 for my eldest daughter and it was a great purchase. It eventually evolved into a trike she could ride on her own and she got a lot of use out of it until sadly, she outgrew it. We put it away and saved it in hope that one day she'd have a sibling to pass it down to. 9 years later the day finally came and we got it out for our 16-month-old, only to find that we had lost a small part that fixes the front wheel in place to give the adult control of the steering. After some searching online, I was able to contact the company and request the part. To my dismay, that trike is no longer being made and it seemed we wouldn't be able to use it. However after some back-and-forth with customer support, lo and behold, the customer support representative, Mace, was able to locate a part in a warehouse in Europe. Mace was kind, reassuring and persistent with his search and kept in touch along the way to let me know I wasn't forgotten. Many years have passed since that purchace, but I can assure you that the trike is in great condition still and the after sales customer support team is fantastic. Definitely worth supporting this company. I am beyond pleased and encourage anyone interested in buying a trike, to buy from them.