SmarTrike really stands by their 2 year… SmarTrike really stands by their 2 year warranty. My daughter's loves her trike and it's been with us on every vacation and is used regularly. I followed up with smarTrike in some issues we were having, and they responded immediately and sent out a brand new trike within days. Their customers service is incredible, and my daughter is happy to have her trike with her again everywhere we go.

Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!

Great customer service and support I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.

Got the smartrike Breeze tricycle as a… Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

Mace from customer services has been brilliant!!! Mace from customer services has been absolutely brilliant. Our granddaughters Smart Trike came with a broken part. After exchanging emails and photos a new set of handlebars have been sent to us and her bike is back on the road. I would highly recommend this company to anyone. It is so refreshing to have a company deal with a product problem without quibbling. Thank you Mace.