Perfect for a picky rider… I purchased a smarTrike for my 8 month old son who refuses to be transported in anything else. We tried all the high-end strollers (Uppababy, Nuna, Bugaboo) and he wouldn’t last longer than 15 minutes in them. The smarTrike keeps him entertained and engaged while I get to have a bit of storage and not worry about sun protection because of the canopy. When I ran into an issue, Mace in the customer service department helped me trouble shoot and ended up sending me a replacement part. I appreciated the quick and kind help that honestly surpassed the service I received with $1000+ strollers.

Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!

Got the smartrike Breeze tricycle as a… Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

Mace from customer services has been brilliant!!! Mace from customer services has been absolutely brilliant. Our granddaughters Smart Trike came with a broken part. After exchanging emails and photos a new set of handlebars have been sent to us and her bike is back on the road. I would highly recommend this company to anyone. It is so refreshing to have a company deal with a product problem without quibbling. Thank you Mace.