Won a Trike in a silent auction for a… Won a Trike in a silent auction for a community outreach program that benefits young kids. There was a part that was missing and Rory took care of it for me. Was very thorough and communicated well using diagrams and email to make sure of the part that was needed. Thanks to Rory support, I am now able to put the trike together and give the trike back to to the organization in hopes of making one child's holiday a better one. Thank you Rory!!!!!!

Excellent Customer Support During the recent purchase of a trike, I found myself in need of assistance to untangle a situation of my own making. Frankly, in this era of online shopping, I’ve found my experiences with customer service conducted through emails to be quite mediocre. This was NOT the case with smarTrike. Ira from customer support was awesome! He went above and beyond to fix my problem in a truly professional and courteous manner. Based on this experience, I wouldn’t hesitate to purchase from this company again.

Prompt courteous replacement part A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.

Don’t waste your money!! Got the smar trike splash in purple and can honestly say it’s the worst toy I’ve ever bought my daughter. The steering for this trike is absolutely shocking, the foot rests are too far back so she cannot comfortably have her feet on them and the peddles do not close once open which means my daughters feet twist with the front wheel every time it moves. Do not recommend at all, total waste of money!!

Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!