Great customer service from Ira Brilliant customer service , we needed new peddles for our trike after loosing them , really easy and quick process to order a new pair . Great communication from Ira through the whole process.

Don’t waste your money!! Got the smar trike splash in purple and can honestly say it’s the worst toy I’ve ever bought my daughter. The steering for this trike is absolutely shocking, the foot rests are too far back so she cannot comfortably have her feet on them and the peddles do not close once open which means my daughters feet twist with the front wheel every time it moves. Do not recommend at all, total waste of money!!

User error please change our 2 stars to 5 star review … We had some difficulties putting our Smartrike together and thought there was an issue with the product - we wrote a review with 2 stars. In response, customer service at Smartrike could not have been more helpful and responsive. We realized the error was ours and there was no issue with the scooter. We highly recommend Smartrike - the scooter is high quality and adorable - perfect for our 2 year old granddaughter and plenty of room for her to grow with the scooter.

Great customer service and support I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.

Prompt courteous replacement part A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.