Great trike, fantastic company I bought a smartrike back in 2015 for my eldest daughter and it was a great purchase. It eventually evolved into a trike she could ride on her own and she got a lot of use out of it until sadly, she outgrew it. We put it away and saved it in hope that one day she'd have a sibling to pass it down to. 9 years later the day finally came and we got it out for our 16-month-old, only to find that we had lost a small part that fixes the front wheel in place to give the adult control of the steering. After some searching online, I was able to contact the company and request the part. To my dismay, that trike is no longer being made and it seemed we wouldn't be able to use it. However after some back-and-forth with customer support, lo and behold, the customer support representative, Mace, was able to locate a part in a warehouse in Europe. Mace was kind, reassuring and persistent with his search and kept in touch along the way to let me know I wasn't forgotten. Many years have passed since that purchace, but I can assure you that the trike is in great condition still and the after sales customer support team is fantastic. Definitely worth supporting this company. I am beyond pleased and encourage anyone interested in buying a trike, to buy from them.

Very poor service Ordered a trike for my daughters Christmas present. It arrived pretty much on time but when unpacked quite a few screws missing so unable to assemble. Have contacted through various means and after send pictures they agreed to send missing parts. They have never apologised once. Screws are being sent from china and not due to arrive until 28th December at the earliest. This means no main Christmas present for my daughter so really upset

SmarTrike really stands by their 2 year… SmarTrike really stands by their 2 year warranty. My daughter's loves her trike and it's been with us on every vacation and is used regularly. I followed up with smarTrike in some issues we were having, and they responded immediately and sent out a brand new trike within days. Their customers service is incredible, and my daughter is happy to have her trike with her again everywhere we go.

Excellent Customer Support During the recent purchase of a trike, I found myself in need of assistance to untangle a situation of my own making. Frankly, in this era of online shopping, I’ve found my experiences with customer service conducted through emails to be quite mediocre. This was NOT the case with smarTrike. Ira from customer support was awesome! He went above and beyond to fix my problem in a truly professional and courteous manner. Based on this experience, I wouldn’t hesitate to purchase from this company again.

Fantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!