Great trike, fantastic company I bought a smartrike back in 2015 for my eldest daughter and it was a great purchase. It eventually evolved into a trike she could ride on her own and she got a lot of use out of it until sadly, she outgrew it. We put it away and saved it in hope that one day she'd have a sibling to pass it down to. 9 years later the day finally came and we got it out for our 16-month-old, only to find that we had lost a small part that fixes the front wheel in place to give the adult control of the steering. After some searching online, I was able to contact the company and request the part. To my dismay, that trike is no longer being made and it seemed we wouldn't be able to use it. However after some back-and-forth with customer support, lo and behold, the customer support representative, Mace, was able to locate a part in a warehouse in Europe. Mace was kind, reassuring and persistent with his search and kept in touch along the way to let me know I wasn't forgotten. Many years have passed since that purchace, but I can assure you that the trike is in great condition still and the after sales customer support team is fantastic. Definitely worth supporting this company. I am beyond pleased and encourage anyone interested in buying a trike, to buy from them.

A1 Customer Support When a piece of my daughters smartrike 7in 1 came out customer support was fast and reliable. Constantly keeping you updated sent the piece as soon as possible. Even though the piece didnt work out they sent a return slip for the original item and once i shipped it out i got a new trike within 2-3 days. Franck and Ira were great, respectful, and reliable. Thank you smartrike!!

Prompt courteous replacement part A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.

Excellent customer service We bought my daughter a SmarTrike for her first birthday. Around 18 months later she was ready to start using the pedals and we realised the clutch on the front wheel wasn’t locking into place properly. We contacted SmarTrike for assistance and received a new front wheel in the post within days. My daughter is now happily pedalling her trike, and I would like to thank Mace and the team for their excellent customer service.

Great customer service and support I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.