Won a Trike in a silent auction for a… Won a Trike in a silent auction for a community outreach program that benefits young kids. There was a part that was missing and Rory took care of it for me. Was very thorough and communicated well using diagrams and email to make sure of the part that was needed. Thanks to Rory support, I am now able to put the trike together and give the trike back to to the organization in hopes of making one child's holiday a better one. Thank you Rory!!!!!!

SmarTrike really stands by their 2 year… SmarTrike really stands by their 2 year warranty. My daughter's loves her trike and it's been with us on every vacation and is used regularly. I followed up with smarTrike in some issues we were having, and they responded immediately and sent out a brand new trike within days. Their customers service is incredible, and my daughter is happy to have her trike with her again everywhere we go.

User error please change our 2 stars to 5 star review … We had some difficulties putting our Smartrike together and thought there was an issue with the product - we wrote a review with 2 stars. In response, customer service at Smartrike could not have been more helpful and responsive. We realized the error was ours and there was no issue with the scooter. We highly recommend Smartrike - the scooter is high quality and adorable - perfect for our 2 year old granddaughter and plenty of room for her to grow with the scooter.

Great customer service from Ira Brilliant customer service , we needed new peddles for our trike after loosing them , really easy and quick process to order a new pair . Great communication from Ira through the whole process.

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)