smarTrike

Broadway 80, 07626, Cresskill, United States
image
4.50
Based on 20 Reviews

5

85.00%

4

0.00%

3

0.00%

2

10.00%

1

5.00%
About smarTrike

Kickstart your baby’s next adventure with the latest toddler trends. Trikes, bikes, scooters, and more - endless adventures for your little explorer.

Tags
Contact Info

You need to Login first to submit your review.

image
Mark Cheetham
AU

Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

image
Chris Perryman
GB

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)

image
Ivana
HR

We love our tricycle We love our tricycle, our daughter rides it every day, sleeps in it and it's very comfortable. It is easy to assemble, small for storage, and light to carry when traveling. Very practical. We had one minor issue with canopy and it was easily solved with help from customer service. Definitely recommend buying their tricycle.

image
Julio Moreno
GB

Got the smartrike Breeze tricycle as a… Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

image
Becky
GB

Great customer service from Ira Brilliant customer service , we needed new peddles for our trike after loosing them , really easy and quick process to order a new pair . Great communication from Ira through the whole process.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow