Excellent customer service We bought my daughter a SmarTrike for her first birthday. Around 18 months later she was ready to start using the pedals and we realised the clutch on the front wheel wasn’t locking into place properly. We contacted SmarTrike for assistance and received a new front wheel in the post within days. My daughter is now happily pedalling her trike, and I would like to thank Mace and the team for their excellent customer service.

Perfect for a picky rider… I purchased a smarTrike for my 8 month old son who refuses to be transported in anything else. We tried all the high-end strollers (Uppababy, Nuna, Bugaboo) and he wouldn’t last longer than 15 minutes in them. The smarTrike keeps him entertained and engaged while I get to have a bit of storage and not worry about sun protection because of the canopy. When I ran into an issue, Mace in the customer service department helped me trouble shoot and ended up sending me a replacement part. I appreciated the quick and kind help that honestly surpassed the service I received with $1000+ strollers.

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)

We love our tricycle We love our tricycle, our daughter rides it every day, sleeps in it and it's very comfortable. It is easy to assemble, small for storage, and light to carry when traveling. Very practical. We had one minor issue with canopy and it was easily solved with help from customer service. Definitely recommend buying their tricycle.

Very poor service Ordered a trike for my daughters Christmas present. It arrived pretty much on time but when unpacked quite a few screws missing so unable to assemble. Have contacted through various means and after send pictures they agreed to send missing parts. They have never apologised once. Screws are being sent from china and not due to arrive until 28th December at the earliest. This means no main Christmas present for my daughter so really upset