Excellent Customer Support During the recent purchase of a trike, I found myself in need of assistance to untangle a situation of my own making. Frankly, in this era of online shopping, I’ve found my experiences with customer service conducted through emails to be quite mediocre. This was NOT the case with smarTrike. Ira from customer support was awesome! He went above and beyond to fix my problem in a truly professional and courteous manner. Based on this experience, I wouldn’t hesitate to purchase from this company again.

Got the smartrike Breeze tricycle as a… Got the smartrike Breeze tricycle as a gift from our neighbors for our 1 year old. Unfortunately I made a mistake on building it by my own doing and broke the front wheel. Aya at the support center immediately got me going by sending the replacement part without much hassle. Great fast support and was able to finish building the bike and my son loves it!!

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)

A1 Customer Support When a piece of my daughters smartrike 7in 1 came out customer support was fast and reliable. Constantly keeping you updated sent the piece as soon as possible. Even though the piece didnt work out they sent a return slip for the original item and once i shipped it out i got a new trike within 2-3 days. Franck and Ira were great, respectful, and reliable. Thank you smartrike!!

Great customer service and support I purchased the 'Smartrike STR7,' from Argos, this is a lightweight stroller we use as an alternative to the heavyweight Bugaboo pushchair. This stroller allows the child to grow into it and learn how to ride the tricycle independently, as the child progresses with age. I recently misplaced the pedals from new, and couldn't find replacement spares online such as Amazon. Eventually, I thought I may as well just try the obvious, and Ira from Smartrike made the spare parts/accessories so easy for me. If your Smartrike is out of warranty, and you're worried about accessing spares, just contact Smartrike support directly.