Awful experience here in Australia. Awful experience here in Australia. I purchased the Smartrike but our son progressed to no training wheels before his birthday so wanted something bigger. After waiting 4 weeks and multiple messages to obtain a returns label it was received back to their warehouse on 5th December unopened. I am still waiting for the refund as of 22nd December. The customer service rep (Aya) states that the accounting team is having problems processing the transaction but literally takes a week to respond to simple messages. At the least their local accounts team should call me to sort whatever issue there is. Given the delay tactics I am beginning to think they have a policy to not process returns / refunds to improve their financial position. So at present this company, based on my experience, is not complying with local consumer laws.

Very poor service Ordered a trike for my daughters Christmas present. It arrived pretty much on time but when unpacked quite a few screws missing so unable to assemble. Have contacted through various means and after send pictures they agreed to send missing parts. They have never apologised once. Screws are being sent from china and not due to arrive until 28th December at the earliest. This means no main Christmas present for my daughter so really upset

Prompt courteous replacement part A part of our smarTrike broke through normal wear and tear. I wrote to customer support over the weekend and received an very prompt reply; after providing some more information a replacement part was dispatched with remarkable ease and for free. We're in an out-of-the-way part of the world and the part made it here quickly, with updates and courteous communication throughout. A model for how these processes should take place! Thanks very much Ira and smarTrike.

SmarTrike really stands by their 2 year… SmarTrike really stands by their 2 year warranty. My daughter's loves her trike and it's been with us on every vacation and is used regularly. I followed up with smarTrike in some issues we were having, and they responded immediately and sent out a brand new trike within days. Their customers service is incredible, and my daughter is happy to have her trike with her again everywhere we go.

Amazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)