Luci
GBDon’t waste your money!! Got the smar trike splash in purple and can honestly say it’s the worst toy I’ve ever bought my daughter. The steering for this trike is absolutely shocking, the foot rests are too far back so she cannot comfortably have her feet on them and the peddles do not close once open which means my daughters feet twist with the front wheel every time it moves. Do not recommend at all, total waste of money!!
Chris Perryman
GBAmazing customer service! Absolutely amazing service recently received from this company. After an airline lost the front wheel of our STR3 trike and refused to do anything about it, smarTrike stepped up and sent out a brand new wheel with no hassle. This was phenomenal customer service to receive after receiving such poor customer service from the airline! Thank you, smarTrike (and to you, too, Rory!)
Samantha
GBFantastic Customer Service I needed to contact SmarTrike 12 months after the initial purchase of my daughters trike and I was met with great professionalism. It is very rare to see such great customer service as I received from Mace at SmarTrike. They kept me fully updated, answered all emails extremely promptly and I couldn't have asked for a better resolution. The Trike itself is fantastic and I would really recommend to others! Great company!
Constanza Gillmore
CLExellent Service abroad! Hello, my name is Connie and I live in Chile, South America. I recently had an excelent service from the custumer support and wanted to share my experience. We bought the smrtrike model SRT7 a couple of years ago but lost the footrest and of course our receipt. In my country they don't sell replacements so I asked directly to the customer service if by any chance I could buy the replacement. They not only solve my problem by sending me the replecament for free but also gave me an excellent service solving my doubts. 5 stars for sure! Hope the store can set out a warehouse or franchise in my country.
Ivana
HRWe love our tricycle We love our tricycle, our daughter rides it every day, sleeps in it and it's very comfortable. It is easy to assemble, small for storage, and light to carry when traveling. Very practical. We had one minor issue with canopy and it was easily solved with help from customer service. Definitely recommend buying their tricycle.