Happy with my experience and would order again Ordered the warlock staff, witch doctor hat, makeup and bone necklaces to kind of put together my own witch doctor look. Everything well packaged and delivered right when it said it would be. Ended up winning "scariest costume" at my Halloween euchre gathering and almost won best costume too... everyone loved the staff in particular. Easy to earn reward points as well.

I have been having a hard time trying… I have been having a hard time trying to exchange and item but hit a road block because I have tried to follow the online process and also have contacted customer service but can’t exchange because no card is on file but can’t add it via online process and can’t via phone…so I’m kinda stuck and all I want to do is exchange for a smaller size…love everything else

Do not order from this website Do not order from this website. Ordered a Halloween costume on 01 October that arrived 11 December. Tried to speak to customer services who told me I hadn’t selected a specific delivery date, even though I had an email with a scheduled date of 17th October. Told me to contact DHL and would not refund me as I don’t have the goods. Their returns policy charges you 18% for restock!! Will never order from here again. Awful customer service and clearly don’t understand our consumer rights.

Run From this company Run From this company! They signed for the item that I shipped back that was defective then claimed they tried to refund my money but my bank has blocked their attempts. Chase bank states they are scammers and no attempts have ever been made to refund any money to my account! They REFUSE to refund my money. REFUSE to send me a refund check. REFUSE to refund to another payment method. REFUSE to give me a store credit. REFUSE to send a replacement item. I will be updating my review with BBB with documentation of my civil case along with the police report I have filed for theft. Will post public record documents soon!! Please go to that review to follow along with this companies theft practices.

Great service! For some reasons, not in their hands, my costume arrived a couple days late. they refund me and allowed me to save the costume. The service was very kind and fast.