Great customer service Great customer service. We recently rescued ours from the drawer to keeps our teens busy during stay from home. We had some small technical issues but the customer service team solved these fast and we’ve been loving the doodler since.

High hopes, terrible let down At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The quality of this product was very poor and not exceptionally user friendly, considering I had to stop every few minutes to unclog or refill the pen with filament. I really wanted to love this pen, but in the end it was a huge let down.

Post Secondary Tactile Math Tool-Blind Students Success The doodler pen "Create" has worked good for a short amount of time and then tends to "slow down" or lose its power after repetitive use. I am on my third pen which is use to create math tactiles for a blind student. I tried to purchase the "Pro" version but it was out of stock when my last pen died and I needed a new pen ordered asap as the work I do with accessibility in a post secondary is time sensitive. It also gets really really hot on the tip so be careful if using it for extended periods. All in all-It is a great tool and has helped this student achieve success in pre-calculus level math courses.

My son loves the 3D doodler My son loves the 3D doodler, and their customer service was super helpful when he clogged it (lesson learned: clean out the plastic before the doodler cools!) CS was quick in responding, gave helpful suggestions, and were very upbeat.

Impossible to get refills in UK The device itself isn't too bad. But the big problem is that it is impossible to purchase any plastic refills. It uses proprietary "Eco-Plastic" that you cannot buy anywhere in the UK. The only way to get hold of this is to pay for the exorbitant shipping from the USA. Save your money and buy a different product that uses more universal plastic