Fantastic customer service Fantastic customer service (and people)... I acquired my first pen through the KickStarter campaign(2015), and since then, I have only ever used a 3doodler V2/Create. I have no reason to change - Initial performance issues have been systematically corrected, steadily improved... My current pen is now performing flawlessly. The pen requires the use of slightly more expensive plastic filament due to its design, and that is the only reason for not quite five stars!

Impossible to get refills in UK The device itself isn't too bad. But the big problem is that it is impossible to purchase any plastic refills. It uses proprietary "Eco-Plastic" that you cannot buy anywhere in the UK. The only way to get hold of this is to pay for the exorbitant shipping from the USA. Save your money and buy a different product that uses more universal plastic

Little disappointed that when my son… Little disappointed that when my son received the wrong size filaments for Christmas. I just thought we could just get a return label and send it back for the correct ones. But instead it cost $10 to return. You can't purchase the start kit filaments anywhere else too.

Great customer service Great customer service. We recently rescued ours from the drawer to keeps our teens busy during stay from home. We had some small technical issues but the customer service team solved these fast and we’ve been loving the doodler since.

14-year-old niece loves it I bought 3Doodler pen for my 14-year-old niece. She loves it. She’s a pretty stressed out kid sometimes and likes hands-on, quiet activities to focus on. She’s also creative so this was the perfect gift. When I ordered refills, they took a long time (something about customs randomly selecting that particular box for inspection or something). Their support team was friendly and responsive.