Fantastic customer service Fantastic customer service (and people)... I acquired my first pen through the KickStarter campaign(2015), and since then, I have only ever used a 3doodler V2/Create. I have no reason to change - Initial performance issues have been systematically corrected, steadily improved... My current pen is now performing flawlessly. The pen requires the use of slightly more expensive plastic filament due to its design, and that is the only reason for not quite five stars!

Excellent Customer Service We purchased a 3Doodler Pen for our daughter for Christmas 2022. It was her most requested gift and she was beyond thrilled to get it. We had it for about 3 days before out dog unfortunately found it and chewed to pieces. Needless to say out daughter was heartbroken. I reached out the company about a replacement and was contacted within an hour of my initial email and was thrilled with the costumer service received! Forever customer now!

Little disappointed that when my son… Little disappointed that when my son received the wrong size filaments for Christmas. I just thought we could just get a return label and send it back for the correct ones. But instead it cost $10 to return. You can't purchase the start kit filaments anywhere else too.

High hopes, terrible let down At first, I enjoyed using this product and loved the variety of colors to chose from in both abs and pla filament. However, less than a month in, my pen was jamming and running super slow. The quality of this product was very poor and not exceptionally user friendly, considering I had to stop every few minutes to unclog or refill the pen with filament. I really wanted to love this pen, but in the end it was a huge let down.

Goodgoodverygoodthankyou Placed an order which arrived in good time and it was well packaged. Communication, via email, was good stating that the order was received - dispatched and due for delivery. I would have given a 5 star review if the website package tracking was better. Yes, I’m being picky because frankly ‘good’ is good enough. ...and now I’m off to do some doodling!