very bad shipping exorbitant shipping price (more than half the price of the items) for very slow shipping and the custom declaration was incomplete (no value statement on the package) so the custom is sill holding the package waiting for proof of value. I strongly advice against buying from them unless you live in the US. Treatment of European customer is awful and their product is hard to find in Europe so they use that to make us buy directly from the US website. I liked their product but the company policy and customer treatment is very lacking at best.

Excellent Customer Service We purchased a 3Doodler Pen for our daughter for Christmas 2022. It was her most requested gift and she was beyond thrilled to get it. We had it for about 3 days before out dog unfortunately found it and chewed to pieces. Needless to say out daughter was heartbroken. I reached out the company about a replacement and was contacted within an hour of my initial email and was thrilled with the costumer service received! Forever customer now!

Goodgoodverygoodthankyou Placed an order which arrived in good time and it was well packaged. Communication, via email, was good stating that the order was received - dispatched and due for delivery. I would have given a 5 star review if the website package tracking was better. Yes, I’m being picky because frankly ‘good’ is good enough. ...and now I’m off to do some doodling!

This is the most amazing tool ever!!!! This is the most amazing tool ever. I seriously have used both the 3Doodler Start and the 3Doodler Create for many house-hold repairs, and I also have used both to make art pieces. I Doodled a gorgeous picture frame for a picture of Buddha with the Create and the Start, and I also have used the 3Doodler Start to fix my hanging door beads, a broken statue, repair a laptop clam shell case, repair many cables with exposed wires, and I also recently hacked a fix for my door frame lock with the Start filament too. Not only are the 3Doodler Start and Create crucial tools in my art supplies drawer, they are as useful for me as a hammer as far as household tools go. HIGHLY recommend!

My son loves the 3D doodler My son loves the 3D doodler, and their customer service was super helpful when he clogged it (lesson learned: clean out the plastic before the doodler cools!) CS was quick in responding, gave helpful suggestions, and were very upbeat.