Do not trust this company Do not trust this company. They do not vet their “retailers”. We tried to buy a $3300 bike and were scammed from a Shop retailer. They will not help us rectify this situation. Not even an offer of a credit to a “real bicycle retailer”. Tonight alone we found about 4 fraudulent bike shops on their website in the span of 2 minutes. We have brought this to their attention. No response. We trusted this website and therefore trusted the online bike shop because we trusted Shop. Don’t lose your $$$ like we did by supporting and trusting Shop.

Dishonest site Order confirmed then cancelled because allegedly payment could not be obtained. My credit card company said no request was submitted, let alone rejected. I think the item ordered was out of stock but Shop.com or the retailer do not want to say so. Quite dishonest really.

Its still trustable since I know them… Its still trustable since I know them in 2016. I am surprise that a company fully follow the laws as I know that its hard especially they able to help us to become unfranchiser even though we from different country. A success businessman need lots of resources but market America provide great resources for all unfranchiser and also consumers. And because of their products, I m free from 12 years severe migraine and 8 painkillers monthly.

Item not received This is the update after shop.com heard my complaint. Their UK customer support called me regarding the item missing issue. Due to the unpleasant experience I requested to have a refund and now I have got my refund. At least I appreciate they have someone taking action to solve the problem. —————————- I placed my order on 2 July for bromelain plus and join formula but waited until 18 July then I received the parcel. What disappointed me was I only received bromelain plus, joint formula was missing. I wrote twice to shop.com customer service but no reply. I login to my shop.com account it stated two items shipped but I only received one. It is really disappointing to experience this at shop.com.

order cancelled, no explanation My order got cancelled and refunded with no explanation days after I'd placed it. The email provided to enquire is won't let me send an email. I'm more than a bit disappointed after how long it took me to search for the intended Christmas present for my wife!