Great products and customer service Ordered so many products from shop.com. Love their exclusive brand products. Customer service is always good. Experienced missing product in the package or damaged product due to transportation. Replacements are always shipped out quickly. Also love to shop other my favorite brands through sho.com to get cashback.

order cancelled, no explanation My order got cancelled and refunded with no explanation days after I'd placed it. The email provided to enquire is won't let me send an email. I'm more than a bit disappointed after how long it took me to search for the intended Christmas present for my wife!

Dishonest site Order confirmed then cancelled because allegedly payment could not be obtained. My credit card company said no request was submitted, let alone rejected. I think the item ordered was out of stock but Shop.com or the retailer do not want to say so. Quite dishonest really.

Terrible customer servive Joel Terrible customer servive Joel. Purchased 2 sets of 4 wine Italian glasses. 1 of the glasses was defective. I sent photos and simple requested a replacement. After 4 weeks was told they would offer a replacement at a discount. How ridiculous is that. I'll return the entire order and never do business with them again. Horrible experience Joel.

Do not trust this company Do not trust this company. They do not vet their “retailers”. We tried to buy a $3300 bike and were scammed from a Shop retailer. They will not help us rectify this situation. Not even an offer of a credit to a “real bicycle retailer”. Tonight alone we found about 4 fraudulent bike shops on their website in the span of 2 minutes. We have brought this to their attention. No response. We trusted this website and therefore trusted the online bike shop because we trusted Shop. Don’t lose your $$$ like we did by supporting and trusting Shop.