Great products and customer service Ordered so many products from shop.com. Love their exclusive brand products. Customer service is always good. Experienced missing product in the package or damaged product due to transportation. Replacements are always shipped out quickly. Also love to shop other my favorite brands through sho.com to get cashback.

Dishonest site Order confirmed then cancelled because allegedly payment could not be obtained. My credit card company said no request was submitted, let alone rejected. I think the item ordered was out of stock but Shop.com or the retailer do not want to say so. Quite dishonest really.

Excellent product Excellent product This arrived quickly and is already proving it's worth. We needed a filtration system because the water is highly chlorinated, and it was causing obvious health issues. This shower head provides softened and chemical free water, and we feel the difference in just the first few days we've used it. Highly recommend because if you are not using a whole house filtration system, YOU are the filter, and this is not healthy. This was reasonably priced as well.

order cancelled, no explanation My order got cancelled and refunded with no explanation days after I'd placed it. The email provided to enquire is won't let me send an email. I'm more than a bit disappointed after how long it took me to search for the intended Christmas present for my wife!

Item not received This is the update after shop.com heard my complaint. Their UK customer support called me regarding the item missing issue. Due to the unpleasant experience I requested to have a refund and now I have got my refund. At least I appreciate they have someone taking action to solve the problem. —————————- I placed my order on 2 July for bromelain plus and join formula but waited until 18 July then I received the parcel. What disappointed me was I only received bromelain plus, joint formula was missing. I wrote twice to shop.com customer service but no reply. I login to my shop.com account it stated two items shipped but I only received one. It is really disappointing to experience this at shop.com.