They’re okay I ordered two sets for family for Christmas presents well in advance to make sure it would get here on time. One of the sets got here with no issue. The other one was reported lost by the mail carrier. When I inquired about it asking if would send another one, they told me not to worry about it and to contact them in 6 weeks if I hadn’t received it. Two months later I get an obscure box in the mail with all of the pieces in a single bag, no instructions. My other set came nicely separated by brick type with decent Instructions. For the price I was expecting a little better but my family members loved their sets, even though one was a Valentine’s Day present instead of a Christmas present

Still Waiting (> 30 days) Ordered on 12/5. Order confirmation indicated US warehouse, 7-15 days due to COVID. But then I get a tracking number from Hong Kong, which says the US supply statement wasn’t true. HK tracking shows no movement since 12/20, yet customer service also placing blame with US post office for delay. It appears that USPS doesn’t even have it, so getting a stock answer, not an indication that customer service is legitimately looking into. No outlook still. So service rating is poor. Also wonder how the previous reviewer got super fast TAT, suggesting non-optimized world wide logistics, maybe the US customers need to move to GB...

Love it!! I bought the Akita and the leopard gecko. My daughter loved putting them together and they are adorable. She customized the Akita to look like ours and customer service was very helpful getting her the right bricks. Great product. Great customer service

Great company, great customer service This item was won from a FB post. While I didn’t purchase it they still went above and beyond on making sure that my set was personalized to look like my dog since there was not already a set like him on the website. I will be purchasing from them in the future as gifts for family members.

Slower shipping than states Ordered on Dec 17. Stated 7-10 days shipping. Today is January 1. Nothing. I was sent a tracking number but according to USPS, they haven’t even received the package. A label was just created at the company site. I’m not really convinced that the package has been shipped. 16 days later.