Professional customer service Although I got a speedy delivery, unfortunately, the kit had some damages to it. I’m not sure if it has been due to the mishandling by the delivery guy or shipped with the damages straight from the company. However, once complained through their live chat, the kit got replaced by them super quick, and I got another in the same week. I can’t thank them enough for their professional customer service, and my experience with them was wonderful, to say the least. I ordered the Poodle building kit as my little one pointed that out when I was ordering, and I never saw her happier in the last few weeks during this lockdown.

Color of light labradoodle not correct… Color of light labradoodle not correct for what we received. The images when ordering looked more like a very light tan. Color of bricks in kit received was very white, almost with a pink tone.

HORRIBLE CUSTOMER SERVICE....took over… HORRIBLE CUSTOMER SERVICE....took over a month of trying to get the item before they just simply gave up and refunded my money. How can you not deliver something ordered over a MONTH AGO???? Zero regard for customer service

They’re okay I ordered two sets for family for Christmas presents well in advance to make sure it would get here on time. One of the sets got here with no issue. The other one was reported lost by the mail carrier. When I inquired about it asking if would send another one, they told me not to worry about it and to contact them in 6 weeks if I hadn’t received it. Two months later I get an obscure box in the mail with all of the pieces in a single bag, no instructions. My other set came nicely separated by brick type with decent Instructions. For the price I was expecting a little better but my family members loved their sets, even though one was a Valentine’s Day present instead of a Christmas present

BUY A SET OF YOUR PET YOU WONT REGRET IT!! Wow. Not enough amazing things to say about this team. From the beginning their communication was awesome and they were detail oriented. Our dog is a brindle Pitbull - so there was a lot of small pieces. But it looks JUST LIKE her. The shipping was fast, the directions were great to follow. Just prepare- they don’t send them in the numbered bags like Lego. But if you take a sec and get organized the result you get is 100% worth a little bit of initial chaos. I wish I could post pictures. It’s a superb purchase and we’ll be getting one of our mini pinscher soon as well.