The item is poor quality for the price The item is poor quality for the price. Came poorly packaged and pieces were falling out. Very fragile, several pieces were broken in box. Box lid doesn't stay on. excessively small pieces. I love puzzles but most likely won't bother attempting this one.

Was given two Nanocraft premium wooden… Was given two Nanocraft premium wooden puzzles--the Koala and the Turtle--as a gift. Both puzzles were missing two pieces. Finally emailed the company hoping to have a replacement sent. Instead they told me to request the order number from my gift giver and to put the puzzles together and take a picture!!!! Now why would I spend the time to put together two puzzles that I know are missing pieces? I cannot in a clear mind ask my friend for the receipt, as I think my friend would be very ashamed that they gave me a gift that was "broken". Very sad company.

Awkward Design Execution Overall I found it difficult to request replacement puzzle pieces. For the howling wolf, the animal puzzle pieces are not as well done as I expected; some are too fragile and arrived with broken legs. I also do not see the relevance of including lion shapes in a wolf puzzle resulting in the puzzle's theme becoming lost. Also, the Marian puzzle is a good idea, but it is ruined by the awkwardly shaped specialty pieces of demons. The first piece I pulled out was a fat, cartoonish demon, which I did not like at all. Finally, the puzzle boxes were not made well enough as they are hard to keep securly closed. Overall, I am disappointed.

Chased order as not received after 4… Chased order as not received after 4 weeks. Apparently there was a glitch with the ordering system. Natocraft finally offered to send the puzzle but I requested a full refund with no response. Still no response or refund received after weeks of chasing. I ordered a turtle puzzle for my son's teacher as an end of year gift. Placed order months ago to ensure plenty of time for delivery. Very disappointed. Shame as the products look amazing! Poor customer service.

I am extremely happy with the puzzles I am extremely happy with the puzzles. They look absolutely amazing completed, my daughters & grandchildrenlove them..