Timeless and Timely I ordered last minute Xmas Gifts and they arrived within a week. The dolls are beautiful and were a big hit with the kids.

I purchased my daughter a Dinkum Dog… I purchased my daughter a Dinkum Dog and this was the first soft toy she really interacts with (12 months). She laughs at him, cuddles him and now is learning to play with the magnet bone. Adorable toy that has a special place it our home.

Late delivery and unhelpful customer service I’ve tried posting the below on Olli Ella’s Instagram page but they deleted my comment. Incredibly dishonest business practice. Purchased for a birthday gift. Website states delivery within 3-5 business days but it’s been 8 business days and the parcel’s still not here so I’m not gonna be able to get this gift in time to the birthday girl. Used the live agent chat function to check on the delivery status and all the agent could tell me was to check directly with FedEx instead, and took absolutely no ownership over the delay, never mind that it’s Olli Ella’s website that promised 3-5 business days.

I received a doll accessory as a gift… I received a doll accessory as a gift for my daughter’s birthday. It arrived broken and the gifter did not contact them. I emailed the company asking for a replacement and they said all they could offer was a 20% coupon, which would still be $45 out of my pocket to purchase a new item. It’s crazy how much they charge for these and can’t replace when they arrive broken. This will be going into the garbage because you cannot replace rivets with sharp pins in a child’s toy.

Quality is hit or miss and they don’t… Quality is hit or miss and they don’t stand by their products. Don’t offer exchanges only 20% refunds for damaged items. I used to love them but with my last three orders something was always faulty. Like a HOLE in the leg of a Dinkum. I don’t understand the hype when their stuff is always damaged or faulty. Customer service is also really slow and they don’t seem to care about brand image or customers. I’m so upset because I’ve loved their toys when they arrive in good shape. They also use “handmade” and “environmentally friendly” as coo-outs. I also tried to write reviews on the site but they never went through. I can’t find anywhere to write reviews but here to warn others. Don’t understand how it is allowed.