Screened reviews and poor service Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.

Superb quality of playing cards Superb quality of playing cards - I’ve bought quite a few over the years. On the only occasion I’ve had a problem (glue had separated on a box intended as a gift) Mandy in customer services was super friendly and efficient. A replacement box is on its way!

Still waiting. I would love to leave a review about the product but I ordered on Dec.15th (shipping label created) and still haven't received the cards. I know its not actually Theory's fault but their customer service didn't really seemed to care much after I contacted them twice about the status of my order.

First time recent bulk buy (total of 4… First time recent bulk buy (total of 4 decks) to test the waters. Opened 2 different decks one was perfect and all cards were perfect. Second deck, considered the “premium playing cards” had me excited to open and play with until I saw one of the jokers had a fully bent corner. Was sadden and felt incomplete. I contacted customer service/support assuming that things wouldn’t be resolved and it was just ONE card which was just the joker card. But the customer service/support blew me away and I even refused the compensation from them but they’re persistent and their main goal is to keep customers. Never experienced this lvl of service, from communication and hassle free! Now I’m extremely confident on purchasing cards and will be coming back for me! Thanks Christen for your help and services!

Excellent Quality and Customer Service My experience with Theory 11 was excellent. Although I did have to exchange my first order due to the outside case being in diminished condition, their customer service made the process easy and streamlined. I reached out to them through email and provided pictures as requested. The next morning, I received an email saying they had already sent a re-order for an empty case, and they let me keep the previous case as well, which was a great gesture. The cards themselves were stunning, with crisp and beautiful designs that felt luxurious in my hands. When I had received the newly ordered case, it was perfect. The condition was flawless. I was truly satisfied with my experience overall.