Customer-Service Level: Legendary Hey—sometimes problems happen. It’s a fact of life. But when they do (side note: in the 4 years since I started ordering from Theory11—and that’s $1000+ in business I’ve given them—I’ve had ONE item arrive damaged, so…you do the math), what happens *afterward* is the real character metric of the sort of company with whom you’re dealing. The replacement process couldn’t have been more effortlessly simple, and as entirely prepared as I was to send back the damaged $50 item, that wasn’t something they even considered requesting of me. Generous, gracious, beyond fair, prompt, top-notch communicators—what more could you want? This is the way it’s done, folks. If only all sellers “got it” the way Theory11 gets it…but until that unlikely day dawns, I’ll just keep right on buying from them.

Fantastic customer service I ordered in December 2023 and the package was shipped using DHL to the Netherlands. This package got stuck at customs at the airport like other reviews mention. After contacting the customer service they send out a replacement. This one got stuck as well. The third time they sent it using UPS and it got delivered within 2 weeks. Each time the response time was great and they really gave their all to get my package to me. Great support and a great product

A Fantastic Experience The deck is a fantastic nod to classic Warner Brother characters and the quality is incredible. My deck had a minor defect and the customer service team was very responsive and helped resolve the situation. I remain impressed with T11 and how they operate. Looking forward to many more fantastic released from them in the future.

First time recent bulk buy (total of 4… First time recent bulk buy (total of 4 decks) to test the waters. Opened 2 different decks one was perfect and all cards were perfect. Second deck, considered the “premium playing cards” had me excited to open and play with until I saw one of the jokers had a fully bent corner. Was sadden and felt incomplete. I contacted customer service/support assuming that things wouldn’t be resolved and it was just ONE card which was just the joker card. But the customer service/support blew me away and I even refused the compensation from them but they’re persistent and their main goal is to keep customers. Never experienced this lvl of service, from communication and hassle free! Now I’m extremely confident on purchasing cards and will be coming back for me! Thanks Christen for your help and services!

Great Customer Service My original order indicated it was delivered and unfortunately I did not receive my order. After looking into potential reasons myself, and even waiting several days in the event it was late to deliver, I had not received it. I emailed the customer service and shared my situation and they were very friendly and understanding. They helped resolve this and provided me with a replacement order for the original one I had not received, all within a timely manner. As a first time purchaser, I was very upset when my original order was not delivered, however they listened to me and provided great service. I will look to purchasing future orders from them