Great company There was an issue with shipping, but customer service was very responsive, quick and friendly and everything got resolved smoothly. The cards are beautiful and this company is just great overall.

BUYER BEWARE-TOTAL WASTE OF TIME & MONEY!! Nice cards, but ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I ordered 3 decks of cards for a birthday gift 30 days before the event. 20 days go by & I contact Theory11 for help in getting the order in time-THEY COULD NOT CARE LESS! No Help-No Cards-NEVER received my order! They finally refunded my money after more than a month & made a snide comment about verifying my address when I re-order! WHAT A JOKE-Like that will ever happen! DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY!!

Screened reviews and poor service Poor customer service and they screen don't allow poor reviews to be posted on their website, making it look like all reviews are 5 star. Ordered over $100 in cards, and order site had issues - resulting in a missing item. Contacted immediately and repeatedly, but was told it was too late to change order because it had already been prepared. 2 days later the shipment almost ready notice came to me, and two days after that it actually shipped. Customer service could have helped but chose not to do so. Really disappointed. Cards are great - but incredibly overpriced, as is S&H if you are below a high minimum for free shipping.

SCAM go away This is scam, don't ever waste your money and time on them. They'll take your money then just disappear. I have waited for two months for my order, and it's still in America never delivery. I sent them emails and they always reply same email told me to wait one more week. I ask them to cancel mu order and refund, they never respond. So I just lost over 130 dollars

SCAMMED FOR $132 Ordered a special edition pack of lord of the rings cards and they never arrived. They should jave arrived 27th of December 2023, it is now 19th of February 2024. Multiple attempts to contact customer service have just gone ignored. I paid $132 for nothing. DON'T ORDER HERE. THIS WEBSTITE IS A SCAM. They will take your money and just never be heard from again.