Almost a year, and NOTHING! I pre-ordered an item back in January of 2023 that was supposed to ship in February. My card got charged and of course the order was "unfulfilled" because it was a pre-order. Months passed and I patiently waited for the item to ship. Then, I was at a convention in March, and lo and behold, the item was available at a vendors booth. A few weeks later I messaged Crazy Collecting both through their contact us and directly through Instagram messaging. I got NO RESPONSE at all other than an automated replay from the contact us form. I've probably emailed them about 5 or 6 times, but I still haven't gotten any communication from them directly. It's almost been a year now, and because I gave them the benefit of the doubt that the pre-order maybe took longer, it's gone past the point where I can dispute it with my bank. So yeah, unless they miraculously contact me somehow, they pretty much screwed me over. Don't bother with this place, I should have just stuck with one of the other online retailers that's more reliable. Be cautious.

Fantastic customer support and all… Fantastic customer support and all around experience! Kyle ROCKS!!!!! Shortly after placing my order, I realized that my shipping address was incorrect, and it should’ve been the same as the billing address. Even though it was my fault, I was thrilled to get everything quickly straightened out that same day! Gotta love a quick reply and a quick delivery with a touch of positivity!

DO NOT ORDER FROM THIS COMPANY! I pre-ordered a figure in July of last year. Not only did I not receive said figure, but I have made several attempts to reach out to them with no response (besides their obvious auto response you get for e-mailing them). I also have not received a refund for my pre-order. By the way this was my first (and last) time dealing with this company. Needless to say I definitely won't be using this company again, or recommending anyone else does.

Best online shopping experience I've ever had I cannot fathom why this place could ever have less than 5/5 stars. This might be the best online purchasing experience I have ever had in my entire life. Not only was Kyle the kindest emailer I've ever met, but after expressing worry over my order, he even OVERcompensated to make sure I was at ease and satisfied with my purchase. He completely obliterated and exceeded my expectations. The figures came in superb, mint condition, with triple bubble wrap, WRAPPING PAPER, STICKERS, and air-cushion packaging ALL THE WAY AROUND the inside of the box AND at the BOTTOM of the box as well. This was the most care I have ever seen. Not only this, but there was also a SIGNED LETTER from the father and son duo thanking me for my business. This will definitely be the place I look first for my figures for the best service and safest shipping. CRAAAZZYYY AMAZING AND LEGENDARYY!!!

Avoid Crazy Collecting! Do NOT order from this store! They will charge you and not ship the item nor will they respond to any communication you send them regarding the status of your order. I ordered something from them back in December and am unable to hear anything from them regarding my order I paid for.