Do NOT listen to these bad reviews!!!!!!!!!! This is the first time I've ever written an online review like this, but I HAVE TO. Do NOT listen to these bad reviews. Yes, it's true that these guys have RECENTLY been unresponsive in their customer service emails. I had the same experience where they did not respond to my emails for a couple days. BUT it's NOT THEIR FAULT! They clarified that it has been a big issue they've been trying to resolve in recent months: a technical issue regarding the contact us form on their website. I have ordered from them MULTIPLE TIMES and they are friendly, give you a personal note with every order, GIFT WRAP your products, bubble wrap your product MULTIPLE times over, and include bubble packaging in the BOX too! They REALLY put EFFORT into your product getting to you in the BEST condition possible and with CARE!! There was one time where I was concerned about my order. I reached out and within a couple days they reached out with such a heartfelt message with apologies and promises to deliver. They even promised me a "surprise" in my package. THEY KEPT THEIR PROMISES UNTIL THE END, DELIVERED THE FIGURES NO PROBLEM, I RECEIVED THE BEST LOOKING FIGURES I'VE EVER HAD IN MY LIFE, AND THE SURPRISE WAS VERY, VERY WORTH THE WAIT!! And guess what? THIS HAPPENED TWICE!! They have never failed to amaze me. These guys are legendary, and I will ALWAYS wait until they have products on their website for me to order. I WAIT FOR THEM EVEN IF AMAZON SELLS THE FIGURE because AMAZON OFTEN DELIVERS FIGURES WITH DAMGED PACKAGING. NO OTHER COLLECTOR'S WEBSITE IS LIKE THIS ONE!! Absolutely superb. I CANNOT stress enough. Don't listen to the bad reviews. These guys are the real deal. Their contact us form is down right now, and they are a small business (literally a dad and his son). That is the reason why these people are complaining. I will support these guys until the bitter end. They made sure I felt cared for, delivered BEYOND their promises, and always kept a positive vibe. THIS COMPANY IS WHAT OTHER COLLECTOR'S COMPANIES SHOULD STRIVE TO BE LIKE. Give these guys a chance and they will deliver ABOVE expectations. They are experiencing technical difficulties right now, but they will overcome any obstacle to get you taken care of, making sure you are SATISFIED and HAPPY.

This experience was the best!!! This experience was the best!!! It started out like some others on here where they bought an item and had a shipping label printed out and that was it for over a few days. I run a business and had to send this person a new figure so I used this company. After so many days I decided to call my bank and dispute the payment and I received a refund then they shipped the item to the correct address plus gave a gift pack for the inconvenience!! It was packed awesome and so were the figures so they came back and rectified the situation all the way through. Should have a phone number to call for issues instead of just an email. These guys are the best!!! I will not shop on Amazon anymore for my Star Wars collection. Kyle and Tom are a father and son business and they obviously care about their customers unlike the others. Thanks guys!!!

DO NOT ORDER FROM THIS COMPANY! I pre-ordered a figure in July of last year. Not only did I not receive said figure, but I have made several attempts to reach out to them with no response (besides their obvious auto response you get for e-mailing them). I also have not received a refund for my pre-order. By the way this was my first (and last) time dealing with this company. Needless to say I definitely won't be using this company again, or recommending anyone else does.

I've reached out to their company on… I've reached out to their company on several occasions, in an attempt to follow up on the status of my order being shipped, and heard nothing back from anyone. Totally unprofessional. Their customer service and sincerity is a fraud. Not only will I personally never use them ever again; but will also not recommend them to anyone else.

Overall, very pleased with this toy store… I have tried many other online toy stores over the past year, and so far, this one has become my go-to! Incredible customer service that is willing to go above and beyond (actually cares about collectors), quick In-Stock shipping, super cool presentation with packaging, and loved that I could track everything with the Shop App!