DO NOT BUY FROM THEM DO NOT BUY FROM THEM. I placed an order on June. Still haven’t received it or any update. I’ve tried reaching out to customer service through multiple avenues and haven’t received a single response. Thai store is a SCAM.

DO NOT ORDER FROM THIS COMPANY! I pre-ordered a figure in July of last year. Not only did I not receive said figure, but I have made several attempts to reach out to them with no response (besides their obvious auto response you get for e-mailing them). I also have not received a refund for my pre-order. By the way this was my first (and last) time dealing with this company. Needless to say I definitely won't be using this company again, or recommending anyone else does.

Still waiting on a pre order I placed… Still waiting on a pre order I placed in September 2nd and there have still been no updates I contacted them on insta and twice they told me it will be shipped in a couple of weeks it has yet to happen other wise they are nice and yes they have said they are having problems with there system. Other than that over all good

Almost a year, and NOTHING! I pre-ordered an item back in January of 2023 that was supposed to ship in February. My card got charged and of course the order was "unfulfilled" because it was a pre-order. Months passed and I patiently waited for the item to ship. Then, I was at a convention in March, and lo and behold, the item was available at a vendors booth. A few weeks later I messaged Crazy Collecting both through their contact us and directly through Instagram messaging. I got NO RESPONSE at all other than an automated replay from the contact us form. I've probably emailed them about 5 or 6 times, but I still haven't gotten any communication from them directly. It's almost been a year now, and because I gave them the benefit of the doubt that the pre-order maybe took longer, it's gone past the point where I can dispute it with my bank. So yeah, unless they miraculously contact me somehow, they pretty much screwed me over. Don't bother with this place, I should have just stuck with one of the other online retailers that's more reliable. Be cautious.

Do NOT listen to these bad reviews!!!!!!!!!! This is the first time I've ever written an online review like this, but I HAVE TO. Do NOT listen to these bad reviews. Yes, it's true that these guys have RECENTLY been unresponsive in their customer service emails. I had the same experience where they did not respond to my emails for a couple days. BUT it's NOT THEIR FAULT! They clarified that it has been a big issue they've been trying to resolve in recent months: a technical issue regarding the contact us form on their website. I have ordered from them MULTIPLE TIMES and they are friendly, give you a personal note with every order, GIFT WRAP your products, bubble wrap your product MULTIPLE times over, and include bubble packaging in the BOX too! They REALLY put EFFORT into your product getting to you in the BEST condition possible and with CARE!! There was one time where I was concerned about my order. I reached out and within a couple days they reached out with such a heartfelt message with apologies and promises to deliver. They even promised me a "surprise" in my package. THEY KEPT THEIR PROMISES UNTIL THE END, DELIVERED THE FIGURES NO PROBLEM, I RECEIVED THE BEST LOOKING FIGURES I'VE EVER HAD IN MY LIFE, AND THE SURPRISE WAS VERY, VERY WORTH THE WAIT!! And guess what? THIS HAPPENED TWICE!! They have never failed to amaze me. These guys are legendary, and I will ALWAYS wait until they have products on their website for me to order. I WAIT FOR THEM EVEN IF AMAZON SELLS THE FIGURE because AMAZON OFTEN DELIVERS FIGURES WITH DAMGED PACKAGING. NO OTHER COLLECTOR'S WEBSITE IS LIKE THIS ONE!! Absolutely superb. I CANNOT stress enough. Don't listen to the bad reviews. These guys are the real deal. Their contact us form is down right now, and they are a small business (literally a dad and his son). That is the reason why these people are complaining. I will support these guys until the bitter end. They made sure I felt cared for, delivered BEYOND their promises, and always kept a positive vibe. THIS COMPANY IS WHAT OTHER COLLECTOR'S COMPANIES SHOULD STRIVE TO BE LIKE. Give these guys a chance and they will deliver ABOVE expectations. They are experiencing technical difficulties right now, but they will overcome any obstacle to get you taken care of, making sure you are SATISFIED and HAPPY.