Why was my products not couriered and… Why was my products not couriered and posted by post ? We don't have a postal service here in South Africa. It really pissed me off !!! package id 1498706

I've been buying from Zooscape since 2006. Just about every tea I buy from Zooscape is always in stock, and I rarely have to wait long for my order. On the rare occasion an item I ordered is not in stock, they send me all the items that are in stock, and the out of stock item follows soon after. I have always experienced quick delivery times. I have never had to complain about an order. When I recently placed an order by phone, the rep told me they are currently opening another facility out east, and apologized if I had experienced any delays in service lately during the transition, but I really hadn't noticed. I will continue buying from Zooscape!

RIPOFF RIPOFF! Be aware that all the items are sold by WEIGHT. I ordered the salted caramel sugar and it was only 15% filled in a normal sized spice bottle. I sent them an email expressing my displeasure and requested a refund, they did agree if I shipped the item back at my expense. I spent $15 including shipping on the order and have to pay for the shipping back for an $8 credit. BE VERY CAREFUL WHEN ORDERING from ZooScape.

In all fairness In all fairness, a follow up to the review about the wrong order. After many phone calls both to Zooscape and to Walmart, and NEVER GETTING AN EMAIL OR CALL BACK FROM ZOOSCAPE, on my doorstep about a week ago was a box from Zooscape with a complimentary jar of the product I never received. Walmart did finally refund my money. Thanks for the complimentary jar of product, but you never returned any of my communication. I did go online to try to order the product again directly from Zooscape, I got a message that the site was not secure. Common sense told me not to place an order with Zooscape and I never again want to deal with Walmart. Score 0 for both.

BUYER BEWARE BUYER BEWARE! I ordered an item from them through Walmart.com. The tracking status remained the same for 3 weeks, "label created but package not received by usps". I contacted Walmart. They wrote to Zooscape copying me. No response. I chatted with Walmart customer service tonight and received a refund. I went to Zooscape.com, (listed here) and it appears they're website is down. It appears they are out of business.