Charged me $42, but never received product I purchased a sleep sack from Lolli Bean's online on May 26th and was charged $42, but I have never received the sleep sack. I have sent numerous emails and left voice messages, but I still have no sleep sack and no refund.

Very bad customer service I have not received the item I ordered 3 weeks ago, nor have I gotten an email about its status. The website still says "awaiting fulfillment" for the status of my order. I have called 5-6 times, and done online chats, I keep being told the item will be shipp d out any day - yet still, no delivery. I am fed up with the poor service, and now my daughter will not receive her baby shower gift from me in time for the shower. I am very unhappy.

No response, no product, and no refund I ordered a product (which their website said would ship in 1-2 days) on March 21, and on April 2 asked for an update after receiving no communication other than my card being charged. After no response again I reached out on April 6 and asked for an update or refund. On April 11 they confirmed that the product was discontinued, so I asked for a refund. Still no response. These people are unethical. Don't do business with them.

Joyanna I purchased a crib mattress through Lolli Bean's and have been supremely happy with my purchase! A safe, non-toxic mattress was a MUST for our little guy. Our experience was great! Great people, great service, and I got a great discount on the mattress as well. Totally recommend them to anyone in the market for safe, sustainable baby gear.

Took our money - never shipped item Placed an order of approximately $350 on May 4, 2016. Received order confirmation, but no shipping information. Called and emailed on May 11, 2016, no response to email or voicemail. Called and emailed again on May 16, 2016, again no response. Sadly, online reviews show that this is not unusual customer service for Lolli Bean's. They have 3 complaints against them through the BBB (and they have not received BBB accreditation). Will probably have one more once our experience is done. Avoid this company!