Excellent customer service! I recently made my first purchase through Lollibeans after I had two stroller purchases "go wrong" with two different vendors. I contacted customer service prior to making my purchase to make sure my item was in stock and ready to ship. ( on a time crunch due to an upcoming vacation ). Jen was super nice and verified it could ship and make it on time for our vacation. ( we purchased a Nuna Pepp to be used as our vacation stroller ). The stroller even came one day early! I will absolutely buy my next baby/toddler items from Lollibeans. Thank You!!

Took our money - never shipped item Placed an order of approximately $350 on May 4, 2016. Received order confirmation, but no shipping information. Called and emailed on May 11, 2016, no response to email or voicemail. Called and emailed again on May 16, 2016, again no response. Sadly, online reviews show that this is not unusual customer service for Lolli Bean's. They have 3 complaints against them through the BBB (and they have not received BBB accreditation). Will probably have one more once our experience is done. Avoid this company!

Never shipped my order and never replied to my emails and phone calls I placed an order on August 6, 2016. I sent them an email a week later asking when they would ship since I hadn't heard from them and got a response. I then called numerous times, left 2 voicemails, and then sent a last email this morning (August 22) asking if this was a SCAM and if I should report them. I finally got an answer back that they would issue a refund (let's double check that) without even apologizing... Bad experience!

Thieves Charged my account but never shipped anything. They wouldn't return any of my numerous phone calls or reply to multiple emails. I've had to fight the charges through VISA. Avoid these people at all costs.

Never received item but charged 1 month later I have not received the ordered item, but my credit card was charged immediately. Seeing other reviews this seems to be their norm. I guess they are hoping people will forget and not try to get their money back? I will be seeking resolution through my credit card company as this company seems to be a scam.