Excellent customer service! I recently made my first purchase through Lollibeans after I had two stroller purchases "go wrong" with two different vendors. I contacted customer service prior to making my purchase to make sure my item was in stock and ready to ship. ( on a time crunch due to an upcoming vacation ). Jen was super nice and verified it could ship and make it on time for our vacation. ( we purchased a Nuna Pepp to be used as our vacation stroller ). The stroller even came one day early! I will absolutely buy my next baby/toddler items from Lollibeans. Thank You!!

Overall Pretty Terrible It's hard to do business with these guys. I know I won't be doing it again, despite the fact that they eventually refunded me 20% for the inconvenience. In short, it took much longer to get my item than it should have. Each time they promised a shipping date, that date would pass and I would hear nothing from them. I'm convinced that I'd still be waiting if I hadn't hounded their customer support Live Chat every day for a couple weeks. And don't bother with their customer service phone number, which always goes to voicemail, because they never call back. I eventually did receive the item, and a 20% refund, so there's that. But the item is offered by numerous online retailers. I wish I would've ordered from one of them and saved myself the headache.

Charged credit card, no updates, no delivery I have had a similar experience to those below. I purchased a dresser for my nursery in March 2016. Item was on back order and I was able to reach someone via the online chat a couple months later confirming the order was still on back order. Then crickets for many more months after more than 50 attempts at call/email/chat. My baby is here now and still no refund and no dresser.

Worst experience and a site not to be trusted. Ordered items in early April and never received them. Tried emailing customer service several times for an order status with no reply. Their number on their site always goes6to voice mail. Left 2 messages with no reply. Then tried live chat in May and told it was on backorder and delivery would be in two weeks. Still no delivery and it's almost July. Now live chat is always offline and again no email replies and phone support. I'm now needing to work with my cc company to try to get a refund or process a fraud report.

Joyanna I purchased a crib mattress through Lolli Bean's and have been supremely happy with my purchase! A safe, non-toxic mattress was a MUST for our little guy. Our experience was great! Great people, great service, and I got a great discount on the mattress as well. Totally recommend them to anyone in the market for safe, sustainable baby gear.