Terrible toys, even worse customer service Terrible toys - the company uses false advertising and doesn't refund when toys don't hold up (the 'indestructible' toy I got didn't even last 5 minutes), even after agreeing to process a refund. I also left a review describing my experience on their website and it never showed up.

24hr customer service that's a lie. I placed an order before realizing that you had to pay extra for the guarantee. I then tried to cancel my order but found no way to do so but through email which I'm sure they will get right on that ....

Lifetime guarantee costs extra I was impressed by the guarantee that their toys would hold up to my Lab's aggressive chewing. I also have a Whippet. I bought them each a stuffed toy for Christmas along with the lifetime warranty. Within 5 minutes, our Whippet beheaded her toy. She is not an aggressive chewer. I reached out to customer service and they are replacing it with a much cheaper rubber toy. I complained because that is not what I originally bought and their warranty specifically says that the replacement has to match what I originally bought. Customer service suggested a different stuffed item that was more durable, and I was in agreement. They sent me two rubber toys instead. Had I known that this is what their lifetime warranty was, I would never have bought it nor their toys.

Our dog loves the bear toy Our dog loves the bear toy hasn’t managed to chew it to pieces, which is the normal fate of her toys

My dog tore it open in about 10 min My dog tore it open in about 10 min. I left a review on their page but they don't show. It. Their reviews are fake.