This is our second purchase This is our second purchase. We lost the first one and she'd had it forever. Super tough, durable, her favorite. Even moiasun team so nice! they give me 35% off for the 2nd toy. loving it!

24hr customer service that's a lie. I placed an order before realizing that you had to pay extra for the guarantee. I then tried to cancel my order but found no way to do so but through email which I'm sure they will get right on that ....

Very horrible customer service Very horrible customer service. Could not ship the item I purchased, offered to send me something else if I would pay a shipping charge. Said that shipping was my fault because I live on a remote island. I live in South Carolina. All for me a 30% refund but I never received the product. Told me USPS lost the items. The Postal Service told me they never shipped the items. This is a scam company!

So, I picked up this blue bear toy from Moiasun So, I picked up this blue bear toy from Moiasun, not really expecting much. I mean, my dog has a talent for destroying toys in record time, so I was pretty skeptical. But, here's the shocker - the blue bear is still in one piece! The first few days, I was just waiting for the inevitable - fluff everywhere, a one-eyed bear... you know how it goes. But this bear? It's like it's made of tougher stuff or something. My dog's been gnawing, tugging, and playing with it non-stop, and it's still holding up! I've got to say, I'm impressed. It's not every day you find a toy that can withstand the enthusiastic 'love' of a playful dog. Moiasun, you've got yourself a fan here. Already thinking of grabbing another one of these durable toys for backup!

Only thing worse than their toy durability, is their customer service. I went online looking for dog toys that last longer than the few months I was getting with pet store stuffed animals. I searched online and found this company. Their toys are even marketed as "TeddyTough™ is durable, it's designed as a plush toy are ideal for extremely aggressive chewers." I tried three of their dog toys, my dog dismembered the arms off of the first toy in less than 5 minutes. Then the second toy lasted a little bit longer, more like an hour , but then again the stuffing started to come out and so I had to take away the toy. Their site says hassle free 30 day money back guarantee. Yet when I went to ask for that refund they only offered 30 percent of what I paid. The toy had to be unused to get the full refund apparently. It's a real head scratcher how I would know the toy either worked or did not without giving it to the dog, which apparently voids the full refund. Not sure what a hassle free, 30 day guarantee means to them , but is sure does not mean hassle free or a full refund. Very misleading company, and for toys that are more expensive than the local pet shop and made way cheaper, its a rip off what this company is selling. Customer service is quick to respond , but with the same poor feedback of not full money reimbursed. And frustratingly cheery about how great they are treating me and making it so convenient??? Do yourself a favour and steer clear of this company.