Fake claims of replacement toys Bought the blue bear for my Labrador cross. She chewed holes in it quite quickly so I contacted customer service. They suggested 2 cheap plastic toys instead. I said I didn’t want the plastic toys, I wanted a replacement blue bear. They said they would send me the blue bear but I would need to pay 10 USD shipping costs. Reluctantly I paid it and they sent me the 2 plastic toys! I complained and they said it had been an error. They said they would send the blue bear but asked me to pay more shipping costs! I told them I had paid shipping costs and been sent the wrong items but they will not send the blue bear unless I pay more shipping costs. I won’t pay them any more money. The blue bear is a nice toy but don’t take any notice of their fake claims that they will replace like for like.

So, I picked up this blue bear toy from Moiasun So, I picked up this blue bear toy from Moiasun, not really expecting much. I mean, my dog has a talent for destroying toys in record time, so I was pretty skeptical. But, here's the shocker - the blue bear is still in one piece! The first few days, I was just waiting for the inevitable - fluff everywhere, a one-eyed bear... you know how it goes. But this bear? It's like it's made of tougher stuff or something. My dog's been gnawing, tugging, and playing with it non-stop, and it's still holding up! I've got to say, I'm impressed. It's not every day you find a toy that can withstand the enthusiastic 'love' of a playful dog. Moiasun, you've got yourself a fan here. Already thinking of grabbing another one of these durable toys for backup!

24hr customer service that's a lie. I placed an order before realizing that you had to pay extra for the guarantee. I then tried to cancel my order but found no way to do so but through email which I'm sure they will get right on that ....

Lifetime guarantee costs extra I was impressed by the guarantee that their toys would hold up to my Lab's aggressive chewing. I also have a Whippet. I bought them each a stuffed toy for Christmas along with the lifetime warranty. Within 5 minutes, our Whippet beheaded her toy. She is not an aggressive chewer. I reached out to customer service and they are replacing it with a much cheaper rubber toy. I complained because that is not what I originally bought and their warranty specifically says that the replacement has to match what I originally bought. Customer service suggested a different stuffed item that was more durable, and I was in agreement. They sent me two rubber toys instead. Had I known that this is what their lifetime warranty was, I would never have bought it nor their toys.

I left a review and they won't show it I left a review about how terrible this item is and that my dog destroyed this toy in a matter of minutes and they won't show the review. Clearly the reviews on the site are made up