Wish I had never started on the site. Would have saved me a lot of wasted time My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail. Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive. Made a new account, after playing on it for a year, frozen. Another new account, after at least half a year, frozen. Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them. Then I made another account, played on it for 2-3 years and it all went well. Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked. Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email. I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response. A while later I notice that they have read my facebook message, but decided not to respond. They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place. This company does not give one 💩 about children or their users in general. All they care about is getting as much money as they can. They can't even seem to keep their security up to date.

Refuse to return old account Gate keeping account because they don't want people to return and continue playing on NEOPETS I know literally every information except for I can't remember what email address I used to sign up I have answered every other question they have asked but they still refuse to return my account because they don't want their site to be successful I guess

Was good, now just a corporate mess Back in early Neopets times, it seemed very personal and a non-profiteering company. Since it has been overtaken by Nickalodeon, it seems it is just another one of corporately run businesses that children a roped into, like the Jonas Brothers.

This company will never be good. This company will never, ever improve. 1.The Chinese own neopets (waves at NETDRAGON). 2. WOKE run the company. 3. LUNATICS run the asylum. 4. WE ARE ALL SCREWED. It's like the least fun place to be, but at LEAST it has 4 working games, ZERO respect for the customers AND can, HAS, and will continue to absolutely PILLAGE and rabidly BITE it's fan base to DEATH. Like taking a vacation with Epstein, NO ONE IS THE SAME AFTERWARD AND EVERYONE HURTS INSIDE...& NO ONE WILL EVER SHOW UP TO DEFEND OR HELP YOU. DO NOT JOIN NEOPETS.COM If you do after reading this, you asked for it.

Rejoined back in October though I give… Rejoined back in October though I give it another go yesterday my account was frozen for no reason at all there are users on there that have been play 6 months and have all the avatars when there retired and are cheating and there not getting thee accounts frozen I feel since hump start took over neopets it had never been the same and it has a unfair advantage to it use to.