Some of the most basic security issues from the 90s are here As an ex-dev and current security consultant, I am professionally and personally offended at the state of this site after coming back since childhood. Trust me when I say it's as bad as it comes and the mistakes make me think that you only hire interns or WITCH companies. Why would I pay for premium if the site is broken, insecure, and I might be frozen for using a goddamn VPN???? VPN is basic at this point. It becomes a cycle where your customer base won't pray for crap and you then don't improve. Make a decision of if you want to be a business or not, Neopets. Very disappointed inner 7 year old here.

Refuse to return old account Gate keeping account because they don't want people to return and continue playing on NEOPETS I know literally every information except for I can't remember what email address I used to sign up I have answered every other question they have asked but they still refuse to return my account because they don't want their site to be successful I guess

This company will never be good. This company will never, ever improve. 1.The Chinese own neopets (waves at NETDRAGON). 2. WOKE run the company. 3. LUNATICS run the asylum. 4. WE ARE ALL SCREWED. It's like the least fun place to be, but at LEAST it has 4 working games, ZERO respect for the customers AND can, HAS, and will continue to absolutely PILLAGE and rabidly BITE it's fan base to DEATH. Like taking a vacation with Epstein, NO ONE IS THE SAME AFTERWARD AND EVERYONE HURTS INSIDE...& NO ONE WILL EVER SHOW UP TO DEFEND OR HELP YOU. DO NOT JOIN NEOPETS.COM If you do after reading this, you asked for it.

A joke The owners love money and hate actually updating their site.

Wish I had never started on the site. Would have saved me a lot of wasted time My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail. Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive. Made a new account, after playing on it for a year, frozen. Another new account, after at least half a year, frozen. Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them. Then I made another account, played on it for 2-3 years and it all went well. Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked. Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email. I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response. A while later I notice that they have read my facebook message, but decided not to respond. They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place. This company does not give one 💩 about children or their users in general. All they care about is getting as much money as they can. They can't even seem to keep their security up to date.