Let's start with I am happy that there… Let's start with I am happy that there is an attempt to revitalize the site, and bring back old players. It's not something that had to be done, but one of the rare millennials with money bought the site and the rights to grow it again. CS is understaffed, and the technical side is even sadder. There is a known glitch that people report of missing items and currency in the Trading Post - 'We can't fix anything we can't track. Sorry for the inconvenience.' You have many users reporting the same issue. Those are datapoints to save and revisit in an attempt to fix the issue, but no, it's "We're so understaffed, we're not even pretending we're going to fix it." There is also an issue of spending real life money an not receiving the on-site equivalent currency. But with staff being so understaffed, people are frustrated and angry - and this is after knowing that buying the currency through the site is already extremely glitchy, and having to go offsite to buy the cards to redeem. You can't tell me there aren't millennials like myself who work in tech who would be happy to help, or that there aren't staffing companies out there you can approach to get us an initial response to a ticket in less than 3 weeks.

Was good, now just a corporate mess Back in early Neopets times, it seemed very personal and a non-profiteering company. Since it has been overtaken by Nickalodeon, it seems it is just another one of corporately run businesses that children a roped into, like the Jonas Brothers.

Some of the most basic security issues from the 90s are here As an ex-dev and current security consultant, I am professionally and personally offended at the state of this site after coming back since childhood. Trust me when I say it's as bad as it comes and the mistakes make me think that you only hire interns or WITCH companies. Why would I pay for premium if the site is broken, insecure, and I might be frozen for using a goddamn VPN???? VPN is basic at this point. It becomes a cycle where your customer base won't pray for crap and you then don't improve. Make a decision of if you want to be a business or not, Neopets. Very disappointed inner 7 year old here.

Wish I had never started on the site. Would have saved me a lot of wasted time My first ever neopets account stopped working. I couldn't login and the password recovery did not send a mail. Neopets gave 0 support and after 2 years, decided to fully delete it because it was inactive. Made a new account, after playing on it for a year, frozen. Another new account, after at least half a year, frozen. Another account... frozen. Each time 0 support or explanation as to why my accounts were frozen and/or how to unfreeze them. I wouldn't get a single response from them. Then I made another account, played on it for 2-3 years and it all went well. Until one day while trying to login the site asked me for my birthday. No problem I thought. Just fill it in and go. Except... it did not work. Tried every single combination just in case I might have missclicked while entering my date, yet nothing worked. Tried to use the password recovery option because I thought resetting my password might bypass the birthday check. No recovery email. I sent them an email showing screenshots of the original registration email I had received when I made the account as proof that I was the real owner. No ticket number, no response. Sent them a direct message on facebook asking about the email I have sent... no response. A while later I notice that they have read my facebook message, but decided not to respond. They fail to do their jobs and I don't understand why a company would waste money and hire people for customer support, if they aren't going to provide any support in the first place. This company does not give one 💩 about children or their users in general. All they care about is getting as much money as they can. They can't even seem to keep their security up to date.