Worst customer service ever Worst customer service ever! Warning, if you purchase online and use a Visa or Mastercard, they will bill you twice. As far as their "chat" option, do not waste your time! You will be waiting for days. As far as calling customer service, don't waste your time, they will transfer you to multiple departments, then tell you "it will fall off your account". Emails go unanswered. Used to be my favorite store, I will never shop there again. Completely disgusted with them. Karen

They scam you into working with them to… They scam you into working with them to boost their products reputation. I lost over 3K $ with those bast****. And they change their business name every few months so that they don't get caught.

SHOP ELSEWHERE Online ordering is a nightmare. The website is stuck in the 80s and poorly designed otherwise. Multiple orders were cancelled without notification and when I phoned the CS line, members of that team were rude and dismissive. I’ve yet to understand why these orders were cancelled and sadly was unable to send the gifts in time for the holiday in which they were purchased. Shop elsewhere unless you enjoy headaches.

HORRIBLE CUSTOMER SERVICE PHONE REP! If you love being treated like dirt, shop at Boscov's. Their customer service department will do a great job of making you feel like you are the most unappreciated customer out there! If you don't believe me go ahead and make a purchase from them. This place didn't receive horrible reviews for no reason. The phone reps are the most uneducated, unreasonable, and under paid idiots I have ever encountered in retail. Their supervisor was even more rude which explains why the other employees had no sense of what proper phone etiquette actually meant. I would rather be shot in the foot than EVER buy anything from this lame company again!!!

Boscov's Credit Card - HIDDEN Interest Rate Charges and Late Fees Boscov's credit card charges 31.24% interest from DATE OF PURCHASE. If you sign up for automated payments expect interest charges and late fees. Why?? Boscov's management refuses to acknowledge any affiliation with their own credit card provider, Comenity Bank. If you want to escalate the issue through Boscov's Management they refuse and defer the issue back to Comenity Bank. Sometimes Comenity answers the phone and sometimes they don't. Expect 30 minute hold times. The incentives for opening a credit card are minimal -- an initial 15% off to kick off your credit card spending. An occasional $5.00 reward is sent to you in the mail. I was promised a BIG birthday and holiday coupon to incentivize me to open a credit card. I never got a coupon! Shame on you Mr. Boscov for promoting your business through a flawed bank. I did not expect you to charge interest rates and late fees for on time automated payments. I did not expect you to promise coupons and incentives but never send them. Remember... when you close a store credit card it NEGATIVELY impacts your credit score!!!