Smooth processing but firmer than advertised The ordering process and shipping were great. However I purchased the one sided echo twin mattress for my spare bedroom and it is supposed to be a 7 out of 10 for firmness according to the company, but while I definitely prefer a firm bed (and also have a Stearns and Foster luxury firm mattress and I would rate that one a 7 of 10), I’d rate the echo mattress a 9 of 10 (it was a 10 out of 10 out of the box but softened up a little bit after a few weeks use). I am looking for solutions to soften it up more, but by the time I potentially purchase an expensive topper to help, the cost will end up in a place where I would have just bought something else. Green Mattress does offer a topper, but even when discounted it is very pricey, so looking elsewhere and trying to keep it “green”

Numb arms and pain in hips!! I purchased a mattress after hours and hours of research- they said this mattress would be ideal for side sleepers.... but after a few nights I found it very hard- but it also sinks in the middle!!! So I wake up at night with deeply aching hips and the area where the shoulders go is so firm I wake up with my entire arm having gone numb! I am very sensitive to odor and it’s been great for that but.... the pain is too much. Unfortunately it was delivered the day we had several pipes burst due to cold and the insurance moved us out of the house for 5 months. Obviously by the time I got a chance to sleep on it it was out of the 100 day window so I guess I’m SOL. So sad after all the other troubles I’ve had this year....

Unfortunately the mattress is too firm… Unfortunately the mattress is too firm and smaller than a regular king sized mattress. They sent me a topper that is even smaller than the mattress. Trying to return the mattress and got a snarky comment from the rep. Overall not a very pleasant experience. Very disappointed! The topper is comfortable and would love to keep it but it’s 4 inches smaller than a regular king sized mattress. Wish they would have made up for their mistake and replaced at least the topper. It’s sad because I am all for supporting family businesses

Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

Not the most helpful or polite -