Poor quality, and deny warranty claims I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

Unfortunately the mattress is too firm… Unfortunately the mattress is too firm and smaller than a regular king sized mattress. They sent me a topper that is even smaller than the mattress. Trying to return the mattress and got a snarky comment from the rep. Overall not a very pleasant experience. Very disappointed! The topper is comfortable and would love to keep it but it’s 4 inches smaller than a regular king sized mattress. Wish they would have made up for their mistake and replaced at least the topper. It’s sad because I am all for supporting family businesses

Not super happy with this bed Not super happy with this bed. Got a pillow topper for half off after wanting a return... but...

The mattress is comfortable enough but… The mattress is comfortable enough but it has an unpleasant smell. The weird thing is the smell will transfer to the sheets. I was hoping it would go away but I've had the mattress since November and it's still happening. I'm pretty disappointed.

Good Mattress Good mattress. would've perferred a bit more firmness.