I went to return something and there… I went to return something and there was no one at the return counter. Only one lane open when I arrived and no particular line formation. Another register was opened when back up was asked for but 2 customers serviced before me that came in after. There was no manager present at the front and the employees were not properly trained on how to handle the customers. Need to reevaluate who is managing the store and train the employees, also should have defined line so that unfairness dosen't happen because people are rude and really don't care for others these days.

USED TO BE MY FAVORITE STORE EVEN… USED TO BE MY FAVORITE STORE EVEN EXCUSING THE BAD CUSTOMER SERVICE...... Their website is useless, looking for a certain item but you can only view items in their stores now. Ridiculous Who wants to drive 20 mins just to find out the store does not have it. Until Burlington reactivate their website I will not shop their stores. People time is valuable, there is an epidemic IT'S NOT SAFE ANYMORE TO BE MIXING AND MINGLING SHOPPING IN STORES

Horrible horrible horrible corrupt Horrible horrible horrible. I spent over 100$ on Christmas gifts. Pack a age was sent back by carrier before ever coming to me. They would not give me back my money even with the tracking information indicating that they were given back my package proving that I paid for items I never was given. Now they have my moment and their items. Called three times for two weeks and spoke to “supervisor” all individuals claiming to have no authority to resolve the problem.

Visited Burlington on Loop 281 in… Visited Burlington on Loop 281 in longview on Feb.24, 2020 and was not pleased with my experience. The prices and selection were great. After finding a few impulse items I went to the counter where there were 2 checkout clerks. Both of which ignored me. Didn't even acknowledge me. Another point, a customer came straight from the entrance and bypassed the lines jumping straight to the front of the line with her return leaving myself and the others in line frustrated. One clerk began helping her while the other just folded closes at the counter chatting with the other clerk. Ultimately I did not make a purchase and watch other customers frustrations grow. I will not be returning.

Burlington profits on your time. Grabbed a bunch of pants to try on but their fitting rooms are closed because they don't want to hire people to run them, so you take merchandise home and some other day you drive back and return what you don't want. How convenient. So I brought back my returns last night, but I'll have to try again on a weekday morning because the line on the only register had 12 people waiting and was not even moving.