Customer service won't respond Says on website that you can cancel a pre order for any reason. But they never respond to email requests. I have emailed them multiple times and after a few months i have not gotten a response. Seems like either a scam or ran by people who don't understand how to run a business properly. Either way avoid at all costs. It's almost been a whole year since I placed my order with no information from them and them not responding to my cancelation request.

Just a scam site Just a scam site nothing more to say FULL SCAM

Absolute disaster Worst experience I’ve ever had ordering online. Placed an order on august 30th and was told product would be shipping end of November. sent an email 54 days ago with several emails following with no response. I received an update today stating that the item would be shipping end of February. This item has already shipped from pretty much every other vendor. Worst customer experience ever. If you are looking for great service and timely responses steer clear of Balyot!!!!!

AVOID Order sent to wrong address and had no help from customer service. AVOID

No customer service No customer service. Emailed support over a month ago, and 5 more emails later with still no response. It's ridiculous the amount of time it takes for a simple status check response. Doubting I will ever see my product