Customer service won't respond Says on website that you can cancel a pre order for any reason. But they never respond to email requests. I have emailed them multiple times and after a few months i have not gotten a response. Seems like either a scam or ran by people who don't understand how to run a business properly. Either way avoid at all costs. It's almost been a whole year since I placed my order with no information from them and them not responding to my cancelation request.

I'm in the same boat as some others on… I'm in the same boat as some others on here. Ordered some summercon sticker funkos back in July. It's Oct now and I just received half my order. In addition, i was charged extra on my credit card and went to go dispute it and they claim i'm responsible. When I emailed them asking what this charge is, they don't reply. It takes DAYS for them to respond sometimes, if they ever do. There's no number to call either. I don't know why their shipping speed is terrible. Most Funko merchants already received these items months back. I honestly think this is a one man show company and it's not even his primary job. Great side gig but the customer service and shipping speeds is really terrible.

Horrible company. Stay away. Ordered a pop from them in December 2022 that was supposed to be here March/April and haven't received any new information just like countless others. Check their Instagram and read the comments. Emailed them about canceling order and no reply. Stay away from this company. Fortunately it was only $55 but if I can just save one person with this review I will be happy.

Terrible company Terrible company, ordered an nycc pop before it even came out and did not receive it by the date posted which was the end of November, 2022. I then commented on their instagram post asking where my pop was in the beginning of December, and they said it would be here by late January. Well it’s late January and no pop, so I asked for a refund (which I was granted), and then they deleted all of my comments but the ones that make it sound like they helped me out. Someone replied asking if I had received and I said nope and that I had gotten a refund, and called them out for selling product they don’t have, and they blocked me. DO NOT ORDER FROM THEM

Don't expect communication or refund I pre-ordered a funko pop back at beginning of November for my son who spent his hard earned money on. It stated it would ship beginning of January. It is now approaching end of January I have emailed them 3 times over course of 3 weeks with absolutely no response. Ship dates now say March 2023. I understand this can happen with pre-orders, but I first asked for status and heard nothing for over a week, and have now asked for a refund and have not received it or a response. It is not complicated to respond to your customers especially when you "guarantee a 100 % refund" on pre-orders that have not shipped. I am highly disappointed in your site, will never use it again, or recommend it to anyone. Worst customer service and site ever.