Wants to Serve Well After ordering two kids' sleeping bags online, I discovered that neither was available. The website should have been updated to reflect this. The company invited me to ask for a refund or find substitutes, honored the original price and discount, and eventually sent two bags I picked out. They seemed to make sure that I was pleased with my purchase and their service.

Changing Pad purchase This changing pad comes with no cover and the website does not sell a cover for it. The changing pad is like a plastic material that I will have to go ahead and make my own changing pad cover for. There is a customer service number but it just tells you to leave a message. You can email them and wait for them to email you back.

Very poor communication. I ordered 2 sleeping bags on 12/5 & the money was debited from my account the next day. I received an email with my order confirmation & then nothing. I finally emailed for an update & got a response that they were being shipped. On 12/13 I got an email that all of my order was shipped. On 12/16 I received 1 sleeping bag not 2 like I ordered & not like according to the email my full order. Once again I had to email & ask where the other sleeping bag was. The answers was it was on BACKORDERED but a rush had been put on it the warehouse. These were going to be Christmas presents for my twin granddaughters. I felt by ordering 20 days before Christmas should have been plenty of time to receive them. Now I don't know if I will be able to give them as presents since I only have ONE!!!! Not very good communication and all. I definitely should have been told that 1 would be on backorder as soon as I placed the order.

Delivery at the speed of light! This delivered two days after I ordered it. I was fully expecting a 1 to 2 week delivery time, especially since it qualified for free shipping. Great service!

Excellent Company, Excellent Purchase!! I purchased the KidKraft Lil' Symphony Guitar for my 3 year old nephew. This the fjrst time I've ordered from Nurzery but it won't be the last! I had a question about delivery and it was answered immediately. The tracking and delivery information was fast and correct. I received my purchase quickly and it was securely packaged. My sister, brother-in-law, and nephew all LOVE the guitar. I've seen the same guitar on other sites but they were between $10-$20 more! I am sooo very happy that I chose Nurzery for my purchase!!! Other members of my family are planning to make Nurzery purchases as well!! Thank You So Much!!!