Avoid dealing with incompetent gozney You totally messed up the colour of my arc xl I ordered, I ordered black you sent bone, you then had the black in stock again where I asked to return my unopened bone colour arc xl, by the time the incompetent staff got back to me the new stock you had in had sold out!! You offered me a 50% discount off a peel I paid for over a month ago and I’m still waiting for it! The customer service experience at gozney is laughable! If anyone working for me in my business had this attitude they’d be looking for a new job! Even giving you one star would flatter the experience I’ve had!

Imaginary Arc Accessories and Stand? Bought Arc Cover and Stand along with oven and other accessories on the release day on March 5th. Took over a month for the oven to arrive. Still awaiting a for the Cover, Stand and Peel to arrive. When I reached out to the Customer Services - they advised a 7 week lead Time of the Cover. No mention of the Stand - which is the more important item to me for now - as no where to put the oven. I still have no idea of when the stand and peel are to arrive. Will the cover be shipped this week? Products arrive well packaged and great looking - but extremely Sub-Par Customer Service. Haven’t been offered any compensation. Extremely disappointing.

Rock It Ashley!! Ashley stuck with me even tho I was acting a bit out of sorts and quickly resolved the problem. She is a credit to your company and a total rockstar!!

Good product, slow customer service Their product is good but they have very slow customer service response times. They say they are correcting issues but I have yet to see results.

Helpful and responsive Helpful and responsive while in transit. Freight shipping is different than normal shipping like FedEx or ups. I had questions while it was in transit and Gozney was responsive. It was a little delayed but arrived and packaged well.