Excellent service Excellent service. Customer service is really great. I made my first purchase at the beginning of march 2024. I had some issues with the product and decided to contact the customer service. I got a really fast response and we could sort out the problem the easiest way possible. I can only recommend Gozney products.

Good product, slow customer service Their product is good but they have very slow customer service response times. They say they are correcting issues but I have yet to see results.

I am only giving 5 stars because my… I am only giving 5 stars because my experience with Ashlie at customer service. My arc xl arrived with alot of scratches on the off black paint and shouldn't arrive like that as gozney is a premium company and the product should be shipped as such. The gas adjustment knob also was malfunctioning. Received a second off black arc xl with the same scratches. If not for a great customer service and professionalism from Ashlie this would have been a very negative experience. The biggest take away was I could not be promised a third oven would not have significant scratches like 2 I received. Great oven poor shipping packaging & or paint Finish.

Great product- sh*supply chain Great product- sh*supply chain and false communication. Ordered a placement peel on March 16 and still waiting for dispatch. Have called these guys on multiple occasions and their response is always “it will be sent next week”. They clearly have no idea….

Gozney Roccbox I’ve been using my Roccbox for a year. Excellent product, finally I am able to make restaurant quality neopolitan style pizza in my yard. The oven reaches 400 Celsius degrees in about 30-35 minutes and requires so little gas. It’s really efficient. I can’t wait to order the new Arc XL! Gozney is second to none, best pizza ovens on the market. It took only 3 or 4 days to receive my oven.