Good product, slow customer service Their product is good but they have very slow customer service response times. They say they are correcting issues but I have yet to see results.

Imaginary Arc Accessories and Stand? Bought Arc Cover and Stand along with oven and other accessories on the release day on March 5th. Took over a month for the oven to arrive. Still awaiting a for the Cover, Stand and Peel to arrive. When I reached out to the Customer Services - they advised a 7 week lead Time of the Cover. No mention of the Stand - which is the more important item to me for now - as no where to put the oven. I still have no idea of when the stand and peel are to arrive. Will the cover be shipped this week? Products arrive well packaged and great looking - but extremely Sub-Par Customer Service. Haven’t been offered any compensation. Extremely disappointing.

I’ve recently experienced a few issues… I’ve recently experienced a few issues with my Gozney Dome. I made contact with Gozney customer services and have been looked after by Paula. She was quick to respond to the issues I have been experiencing and came up with various solutions. She’s been fantastic! 5* service from Gozney.

Great quality product Great quality product, quickly delivered and simple to set up. I got the all black Roccbox which looks super cool and doesn't show the black soot marks. It's a dream to cook with, cleaning is easy and it makes a wonderful addition to my outdoor cooking capabilities.

Helpful and responsive Helpful and responsive while in transit. Freight shipping is different than normal shipping like FedEx or ups. I had questions while it was in transit and Gozney was responsive. It was a little delayed but arrived and packaged well.