michele caldwell
GBMy husband saw our neighbor with the… My husband saw our neighbor with the big pizza cutter about 8 months ago and mentioned he wanted one. Come his birthday in April, I made the purchase. He loved it and uses it for pizza, focaccia and anything else that needs a big cut. Love it and I know others will as well!
Pablo
CAImaginary Arc Accessories and Stand? Bought Arc Cover and Stand along with oven and other accessories on the release day on March 5th. Took over a month for the oven to arrive. Still awaiting a for the Cover, Stand and Peel to arrive. When I reached out to the Customer Services - they advised a 7 week lead Time of the Cover. No mention of the Stand - which is the more important item to me for now - as no where to put the oven. I still have no idea of when the stand and peel are to arrive. Will the cover be shipped this week? Products arrive well packaged and great looking - but extremely Sub-Par Customer Service. Haven’t been offered any compensation. Extremely disappointing.
Tommy Laing
AUAvoid dealing with incompetent gozney You totally messed up the colour of my arc xl I ordered, I ordered black you sent bone, you then had the black in stock again where I asked to return my unopened bone colour arc xl, by the time the incompetent staff got back to me the new stock you had in had sold out!! You offered me a 50% discount off a peel I paid for over a month ago and I’m still waiting for it! The customer service experience at gozney is laughable! If anyone working for me in my business had this attitude they’d be looking for a new job! Even giving you one star would flatter the experience I’ve had!
Szabolcs
HUGozney Roccbox I’ve been using my Roccbox for a year. Excellent product, finally I am able to make restaurant quality neopolitan style pizza in my yard. The oven reaches 400 Celsius degrees in about 30-35 minutes and requires so little gas. It’s really efficient. I can’t wait to order the new Arc XL! Gozney is second to none, best pizza ovens on the market. It took only 3 or 4 days to receive my oven.
vincent
GBI am only giving 5 stars because my… I am only giving 5 stars because my experience with Ashlie at customer service. My arc xl arrived with alot of scratches on the off black paint and shouldn't arrive like that as gozney is a premium company and the product should be shipped as such. The gas adjustment knob also was malfunctioning. Received a second off black arc xl with the same scratches. If not for a great customer service and professionalism from Ashlie this would have been a very negative experience. The biggest take away was I could not be promised a third oven would not have significant scratches like 2 I received. Great oven poor shipping packaging & or paint Finish.