I am only giving 5 stars because my… I am only giving 5 stars because my experience with Ashlie at customer service. My arc xl arrived with alot of scratches on the off black paint and shouldn't arrive like that as gozney is a premium company and the product should be shipped as such. The gas adjustment knob also was malfunctioning. Received a second off black arc xl with the same scratches. If not for a great customer service and professionalism from Ashlie this would have been a very negative experience. The biggest take away was I could not be promised a third oven would not have significant scratches like 2 I received. Great oven poor shipping packaging & or paint Finish.

I’ve recently experienced a few issues… I’ve recently experienced a few issues with my Gozney Dome. I made contact with Gozney customer services and have been looked after by Paula. She was quick to respond to the issues I have been experiencing and came up with various solutions. She’s been fantastic! 5* service from Gozney.

Great product- sh*supply chain Great product- sh*supply chain and false communication. Ordered a placement peel on March 16 and still waiting for dispatch. Have called these guys on multiple occasions and their response is always “it will be sent next week”. They clearly have no idea….

Rock It Ashley!! Ashley stuck with me even tho I was acting a bit out of sorts and quickly resolved the problem. She is a credit to your company and a total rockstar!!

Awesome Great experience so far, easy set up, and simply phenomenal design. Only problem is I forgot to learn to make dough BEFORE the oven got here! Excited to fire up some pizzas, but more excited for the cooking versatility this unit provides!