jessica linnell
AUDome & Stand Cover is NOT weather proof Impressed with the Dome and the peels. Delivery was quick and products delivered were as expected, very well-made. The Dome & Stand Cover is so badly designed though. It says on the product page, “Rain, snow, wind, sleet, hail, sunlight, anything. Protect your oven + stand all year round, with the 100% weather-proof full length Dome Cover.” It doesn’t protect against rain though, as the seams aren’t taped. This means as soon as there is water on the top, it seeps through the stitch holes across the top of the cover. Therefore it isn’t 100% weatherproof as stated on the product page. It’s essentially only splash proof. The wording is misleading and more than that, it’s a badly designed product. Everything else across the Gozney offering seems so thought-through and well-made so I can’t imagine why they thought it was a good idea to sell a rain cover that doesn’t protect against rain. On contacting the customer service, I was told that it was never supposed to be waterproof, that it was just water repellent and that we should store the dome cover undercover. The irony! What a useless accessory!
vincent
GBI am only giving 5 stars because my… I am only giving 5 stars because my experience with Ashlie at customer service. My arc xl arrived with alot of scratches on the off black paint and shouldn't arrive like that as gozney is a premium company and the product should be shipped as such. The gas adjustment knob also was malfunctioning. Received a second off black arc xl with the same scratches. If not for a great customer service and professionalism from Ashlie this would have been a very negative experience. The biggest take away was I could not be promised a third oven would not have significant scratches like 2 I received. Great oven poor shipping packaging & or paint Finish.
Craig
AUGreat product- sh*supply chain Great product- sh*supply chain and false communication. Ordered a placement peel on March 16 and still waiting for dispatch. Have called these guys on multiple occasions and their response is always “it will be sent next week”. They clearly have no idea….
Damien
GBGreat quality product Great quality product, quickly delivered and simple to set up. I got the all black Roccbox which looks super cool and doesn't show the black soot marks. It's a dream to cook with, cleaning is easy and it makes a wonderful addition to my outdoor cooking capabilities.
Alan Lopez
GBAwesome Great experience so far, easy set up, and simply phenomenal design. Only problem is I forgot to learn to make dough BEFORE the oven got here! Excited to fire up some pizzas, but more excited for the cooking versatility this unit provides!