Great product- sh*supply chain Great product- sh*supply chain and false communication. Ordered a placement peel on March 16 and still waiting for dispatch. Have called these guys on multiple occasions and their response is always “it will be sent next week”. They clearly have no idea….

Top Tier Experience Everything from the shipping time to packaging to the unboxing was very pleasant for a product this large. The booklets that came with it are far better than anything you could put on a webpage and I encourage you guys to keep doing this. Our oven has been kicking for almost a month now and we have no complaints! Both wood and propane work wonderfully.

fast delivery! Yesterday around 11 am I placed an order for 5 items including peels and it was all delivered today before 10 am. Less than 24-hour service, amazing! Thanks

I am only giving 5 stars because my… I am only giving 5 stars because my experience with Ashlie at customer service. My arc xl arrived with alot of scratches on the off black paint and shouldn't arrive like that as gozney is a premium company and the product should be shipped as such. The gas adjustment knob also was malfunctioning. Received a second off black arc xl with the same scratches. If not for a great customer service and professionalism from Ashlie this would have been a very negative experience. The biggest take away was I could not be promised a third oven would not have significant scratches like 2 I received. Great oven poor shipping packaging & or paint Finish.

Rock It Ashley!! Ashley stuck with me even tho I was acting a bit out of sorts and quickly resolved the problem. She is a credit to your company and a total rockstar!!