Avoid dealing with incompetent gozney You totally messed up the colour of my arc xl I ordered, I ordered black you sent bone, you then had the black in stock again where I asked to return my unopened bone colour arc xl, by the time the incompetent staff got back to me the new stock you had in had sold out!! You offered me a 50% discount off a peel I paid for over a month ago and I’m still waiting for it! The customer service experience at gozney is laughable! If anyone working for me in my business had this attitude they’d be looking for a new job! Even giving you one star would flatter the experience I’ve had!

Gozney Roccbox I’ve been using my Roccbox for a year. Excellent product, finally I am able to make restaurant quality neopolitan style pizza in my yard. The oven reaches 400 Celsius degrees in about 30-35 minutes and requires so little gas. It’s really efficient. I can’t wait to order the new Arc XL! Gozney is second to none, best pizza ovens on the market. It took only 3 or 4 days to receive my oven.

I’ve recently experienced a few issues… I’ve recently experienced a few issues with my Gozney Dome. I made contact with Gozney customer services and have been looked after by Paula. She was quick to respond to the issues I have been experiencing and came up with various solutions. She’s been fantastic! 5* service from Gozney.

Good product, slow customer service Their product is good but they have very slow customer service response times. They say they are correcting issues but I have yet to see results.

Helpful and responsive Helpful and responsive while in transit. Freight shipping is different than normal shipping like FedEx or ups. I had questions while it was in transit and Gozney was responsive. It was a little delayed but arrived and packaged well.