You are not able to talk to a person You are not able to talk to a person, only web chat, even though the AXS website says contact us via socials- I tried, you spoke with me a little and then blanked me all day! You did not signpost me to another point of contact! After waiting 15 mins to type to a representative, the reason my tickets cannot be seen in the app, is because of a venue change! The app did not tell me this and neither did the Venue... So unprofessional! Equally, when pressed when I will get the tickets, I was told nearer the date? I explained the event is in 2 days. Again it was repeated nearer the date. The representative stated I can collect the tcikets from the box office...but the email from the venue confirming my booking, states this email cannot be used to collect tickets! So go figure! I will update after the event

Disappointed and Angry I tried several times to use my Barclaycard to book presale tickets at discount price, but the card was not accepted. However, when I used the same card to book at non discount price, it was accepted. I therefore had to pay an extra £28

App useless - accessibility issues low priority?? App useless - unable to access ticket to check accessibility arrangements due to venue change - no response to email ( what a surprise!) Order ref : 1050160719 Update 29/4/2024 AXS referred this review to their customer services manager who emailed to say they were looking into my query 2 days ago - the concert is in 72 hrs do you think we’ll get a reply ???

Great customer service! My request to change seats was picked up immediately by AXS customer service (Gabriella, thank you!) and I was notified again when everything was arranged. Fast, effective and to the point help, love that!

Great ticketing site My go to site for tickets. Easy and simple to buy tickets for a range of events. Doesn't over charge for seats in particular areas unlike another popular site.