Pooja = 10/10 Although Richard who I spoke to initially cut me off after being unable to wait a minute for me to find an order number this did mean I was put through to Pooja who was brilliant. She was friendly, quick at responding and answered fully, explaining anything I was unsure of. Just what you want when speaking to someone on a live chat!

could be better it was ok but there could be things that could make it now I wasn't a bot like a captcha because its pretty hard to then get live chat because it isn't easy to get to. the live chat is easy and fast takes under 30 seconds for them to respond

Phone chap was 1st class Phone chap was 1st class. So very helpful and patient. Good knowledge and good service. He deserves a better IT system though.

Great customer service! My request to change seats was picked up immediately by AXS customer service (Gabriella, thank you!) and I was notified again when everything was arranged. Fast, effective and to the point help, love that!

Wallis was fantastic at getting to the… Wallis was fantastic at getting to the bottom of why my tickets hadnt been sent to me. Brilliant thank you!