Gold Standard Service Bucket List - Attend Kentucky Derby. Search for tickets, found eSeats.com - great price and even better service. Bob and Debbie went out of their way to answer questions quickly (at any time of day). Hello - COVID-19. Goodbye - 2020. So many unexpected challenges this year - with the Derby rescheduled, Bob to the rescue. I can't drink mint juleps in September - so Bob helped me consign the tickets. Derby with no-fans. Bob to the rescue again. While rescheduling and cancelling so many events, eSeats definitely felt the impact, however their customer service continued to exceed expectations. Debbie and Bob - make it their business to ensure you have the VERY best experience, no matter what. Thank you!!

Eseats.com took care of us when we it… Eseats.com took care of us when we it really counted! The day before we were scheduled to go to Roland Garros, we hadn’t received our tickets. Turns out there was an administrative error which happens. I rang up the owner and within an hour or so, as I sat along the Seine (literally) I got a call from Bob (the owner) explaining what had happened, and how he was going to fix it. I’d been pretty stressed I’ll admit. He went out on the open market and purchased two tickets that were an upgrade over the original tickets we’d purchased, just to make sure we were taken care of. Problem solved and then some! Thank you! We had an amazing experience at the French Open!

late ticket delivery I purchased two tickets for the French Open the day before the event. Within hours of the order I informed eSeats that I would only be using one and to please list the other for sale. They failed to inform me that if the extra ticket wasn’t sold by midnight it was invalid. The next day I asked them to go ahead and send me the second ticket since it hadn’t sold, and this was when I was informed of that policy. A wasted ticket. Also, the ticket I purchased allowed me to enter Roland Garros at 11 am and there were several great matches going on. I had to email eSeats SEVERAL times to get my ticket, which was only sent around 2pm the day of the matches, causing me to miss all of that tennis that occurred prior to rain delay. And the markups are crazy— I found out tickets at the same level were available at the official French Open website for less than half of what I paid.

IF YOUR READING THIS BUY NOW!! Amazing Amazing Experience! Having someone personally reach out to you after ticket sales and ensure you get them and know all the details is reassuring. This isn’t some big corporate blah blah .. you can seriously tell they care about their clients and customers. Promise you won’t go wrong. ALSO THE SEATS & SERVICE was AMAZING! 100/100

I feel totally confident buying tickets… I feel totally confident buying tickets through eSeats. There are so many ticket companies out there that I would not trust as much as working with Bob at eSeats. He will always try to find the best value for you and stand behind his business. I will continue to use them for all my ticket needs.