Eseats.com took care of us when we it… Eseats.com took care of us when we it really counted! The day before we were scheduled to go to Roland Garros, we hadn’t received our tickets. Turns out there was an administrative error which happens. I rang up the owner and within an hour or so, as I sat along the Seine (literally) I got a call from Bob (the owner) explaining what had happened, and how he was going to fix it. I’d been pretty stressed I’ll admit. He went out on the open market and purchased two tickets that were an upgrade over the original tickets we’d purchased, just to make sure we were taken care of. Problem solved and then some! Thank you! We had an amazing experience at the French Open!

I had a wonderful experience with… I had a wonderful experience with purchasing tickets from eSeats. The app to select seats is very user-friendly and the purchasing process was very easy. When asking questions about tickets the team was extremely responsive to questions and resolved questions very timely. I even received a phone call follow up not just an email! The personalized experience was awesome. Thanks so much Bob for all of your help. I will definitely use eSeats again for any future ticket purchases.

BEWARE WHEN YOU BOOK YOUR TICKETS BEWARE WHEN YOU BOOK YOUR TICKETS. I went to book 4 tickets to the Waste Mgmt Phoenix Open in Feb. and when ordering, the site timed-out only to tell me "session timed-out and/or tickets are not available. Please make another selection". It did it again and the third time my selection went through and I received confirmation (on the site - not by email; actually, still have never even received any confirmations to my email). Found out the next day from my credit card company - that three separate charges for $1244 went through - $3732!!! Bob (the CEO) tried to get the supplier to refund the other two transactions, but they refused. I even contacted them myself to try (three times with no response). Bob graciously offered to put the additional 8 (unauthorized) tickets on consignment and waive the 15% fee - haven't sold them yet, but hopefully will get my money back that way and the supplier (TicketEvolution.com) will be getting a very unpleasant review from me!!!! Bob was great though in helping me as much as he could.

Covid made it tough, but eseats pulled through! Covid has really made it hard on everyone involved in live music performances this year. I had tickets to see BareNaked Ladies at the Mountain Winery in CA, and the tour was at first postponed, then cancelled due to Covid restrictions. Eseats was caught between the customer (me) and the tour company who handles the band's gigs, and for several months the tour had only been "postponed" (until next year!), which meant that eseats.com could not give me a refund. Just today, Bob contacted me and informed me that I have received a full refund! It took a while, but I am super happy with Bob and Debbie's commitment to getting this right.

BOB & DEBBIE were fricken awesome… BOB & DEBBIE were fricken awesome throught the entire process... always took my calls and always followed up regardless. I would recommend eseats FIRST before any other ticketing platform. There are alot of dodgy ticket sales companies out there, and the experience is daunting when you are from the otherside of the world. THANK YOU for your oustanding committment. Take Care and Chat soon. TANYA SOUTH AFRICA