Due to covid our trip from Ireland for… Due to covid our trip from Ireland for the Kentucky Derby had to be postponed and subsequently cancelled. Through the whole process Bob & Debbie have been excellent communicating with me by e mail and telephone in real time. So reassuring and would give them 10/10 for customer service and communication. We ll definitely use their service again ( hopefully in 2021 if the world get back to normal )

BEWARE WHEN YOU BOOK YOUR TICKETS BEWARE WHEN YOU BOOK YOUR TICKETS. I went to book 4 tickets to the Waste Mgmt Phoenix Open in Feb. and when ordering, the site timed-out only to tell me "session timed-out and/or tickets are not available. Please make another selection". It did it again and the third time my selection went through and I received confirmation (on the site - not by email; actually, still have never even received any confirmations to my email). Found out the next day from my credit card company - that three separate charges for $1244 went through - $3732!!! Bob (the CEO) tried to get the supplier to refund the other two transactions, but they refused. I even contacted them myself to try (three times with no response). Bob graciously offered to put the additional 8 (unauthorized) tickets on consignment and waive the 15% fee - haven't sold them yet, but hopefully will get my money back that way and the supplier (TicketEvolution.com) will be getting a very unpleasant review from me!!!! Bob was great though in helping me as much as he could.

I have been using E seats for years… I have been using E seats for years always reliable and fair priced and they will upgrade you at no charge whenever they can. I have attended many concerts. Shows and sporting Events thru e seats and after hearing the horror stories of people not receiving there tickets I would never use anybody else

Gold Standard Service Bucket List - Attend Kentucky Derby. Search for tickets, found eSeats.com - great price and even better service. Bob and Debbie went out of their way to answer questions quickly (at any time of day). Hello - COVID-19. Goodbye - 2020. So many unexpected challenges this year - with the Derby rescheduled, Bob to the rescue. I can't drink mint juleps in September - so Bob helped me consign the tickets. Derby with no-fans. Bob to the rescue again. While rescheduling and cancelling so many events, eSeats definitely felt the impact, however their customer service continued to exceed expectations. Debbie and Bob - make it their business to ensure you have the VERY best experience, no matter what. Thank you!!

My wife and I are celebrating an… My wife and I are celebrating an anniversary and wanted a great two days watching pro tennis at Paribas. Eseats not only had the best prices on the best located seats but went the extra mile to be sure they were in the shade, best viewing, and walked me all the way through the process. Service above self, showing real passion for people, and taking extra time will have us going back to eseats for all our future needs! Outstanding job!