My wife and I had an amazing time … My wife and I had an amazing time and the experience was memorable I want to give a big thanks to the instructor Daniel very welcoming and professional made us feel at home. Definitely we'll be back again. And a big thanks to his coworkers as well sorry imbad with names but I'll see them again.

IFLY FRISCO IFLY FRISCO Don't go to iFLY in Frisco if you have a LARGE group of children or a HIGH-RISK group of children, and you are a NON-PROFIT organization. My agency took 52 children on Thursday, March 14th. This was out second year and second time to visit. Last year iFLY worked with us and ALL the children that we took were able to have the experience of indoor sky diving if they wanted, AND, we received money back for flyers that were too scared to fly. We chose to bring homeless children from various housing situations including emergency, domestic violence, and protective custody to iFLY again this year for spring break to get the children out of the shelters and build their confidence and self-esteem. There were multiple challenges along the way that were outside of our control - the school buses the district provided to transport the children arrived late; paper waivers and releases had to be registered under my name so as to protect family members anonymity - we had the paper documentation as backup; and, we had a large group of children of varying ages excited and impatient to have their turn. My first interactions were with Troy Anders who was amazing and went over and beyond to give the children the experience of a lifetime. I appreciate his prompt responses and willingness to do everything he could to assist us. Troy was my initial contact in making arrangements. Unfortunately, things went sour when he wasn’t in the picture. I don’t think iFLY really wanted to accommodate us. After being in touch with other employees, particularly Crystal Jacobs, the manager at IFLY in Frisco, it became very clear that she wanted to have nothing to do with our group and was rude and insensitive with our children. Crystal became angry immediately when we started to check children in and although 70 kids names were on the computer the computer said waivers were not complete - waivers which had already been completed by me. We waited for over 25 minutes for a decison to be made about our group as the children became, anxious, impatient and restless. Other iFly staff came out and the flyers were amazing and wanted to work with us and make the situation work, but it was clear that Crystal was angry and did not want us there. I think she would have been happy if we left. I heard the flyers suggesting ideas as to ways to work with us, but Crystal would have nothing to do with us. After 25 minutes, Crystal came out and said she would only let children that had waivers completed on the computer fly - even though we had 70 children listed and it had taken me 2 ½ hours to enter 70 names. She would look up a name and if it had a waiver, she would put a band on a child, and if a child didn’t have a waiver, even if it was a brother or sister, she would tell the child that you aren’t in the system, and you cannot fly. As you can imagine, children were devastated and didn’t understand why their siblings got to fly but not them. When I asked if I could re-enter and add these children, Crystal said, “NO!” Children were lead outside crying not understanding. There were more children in the system, but Crystal said it was too late, the kids missed the required training even though there were trainings every 30 minutes and other people, children, families were flying during our time there. When I asked about getting our money back, Crystal retorted, "You were late, and you aren’t getting ANY money back." It is clear that Crystal has no idea how to work with children in trauma and is lacking in empathy despite the children's tears. The children's spirits were crushed. I paid almost $2000 for 50 children to fly and only 24 were able to fly that day and no refund was offered and no one came to talk to the children. If you have a special needs group, a large group or a non-profit, iFly is not a place you will want to bring children expecting to be treated with respect and empathy.

This was my first time indoor… This was my first time indoor skydiving, and Hao made the whole experience exciting and fun. We will definitely be coming back to iFly in Roseville!

Mel was extremely helpful Mel was extremely helpful, kind, and knowledgeable with all my questions. She went above and beyond in her customer service - such a refreshing change in today's service industry. This will be our second time to fly and we have kids from 15-11 yrs. They are thrilled to fly again. Thank you!!

Very expensive Very expensive, you pay £58, for someone to hold you for 2 minutes, then if you really want to fly higher than 1 meter, you have to pay £20 extra, but wait, it's within your 2 minutes allowance. A rip off. Also the guy who do the highfly, is extremely rude, he passed by me, nearly knocked my phone off my hands, no apologies, just went downstairs.