Details of pick-up and return were shady It was not presented anywhere during my purchase that these tickets would not be available at the venue. It also was not explained that they were required to be returned the night of the event, immediately after. If I had known of these details, we would not have purchased these particular tickets. Some convenience would be appreciated for spending this amount of money.

DON'T BUY TIX FROM HERE! DON'T BUY TIX FROM HERE! There was a $100 unseen processing fee that I never saw until it came out of my account. I called the customer service phone number & an obnoxious, very unenthusiastic lady answered the phone. When I explained to her my issue she rudely retorted, "All sales are final." Do not buy from this whack sales site. Ever. For any reason.

Greedy, Overpriced Hidden Fees The "convenience" fees, "delivery" fees and all the other hidden fees are ridiculous. Seriously, an actual delivery fee for emailing me my tickets? You've gotta be freaking kidding me. Also, the other fees change depending on the price of the ticket. That's just garbage and just plain greedy, just like that atrocious "delivery" fee. Make the fee a single, standard flat fee , regardless of the ticket price. And the increasing prices of those fees are beginning to make using Sensational Seats obsolete. In other words, I'd rather just go directly to the box office for the event I want to attend because I'd only be saving a couple dollars buying the tickets online. And I'm seriously talking about only a couple of dollars. With such little savings, I'll just go directly to the box office and not feel like I'm getting ripped off, thanks.

Overall good experience Fees were high as in most online ticket sites but ticket price reduction made it more reasonable overall. Service was immediate and tickets easy to acquire and print. Now if they could just help with the drunk fan who sat in front of us😄.

We ended up purchasing ADA seats We ended up purchasing ADA seats. While the listing mentioned ADA accessible it did not further explain set up. The overall set up did not work for us. Sensational Seats did little to nothing to help us except tell us they would engage the seller. I never heard back. Pretty disappointing interaction with Sensational Seats. Thankfully the sponsoring team helped us with a ticket seat exchange. I wish the posting was more clear and Sensational Seats did more to help us find a solution. I thank the team we are going to see for helping us out.