Not paying refunds As many people before, event was cancelled in 2020, transferred to late 2020 & cancelled again when further 2021 date announced (which was cancelled). Requested refunds numerous times from Brown Paper Tickets but never got anything more than an automated response. Raised a chargeback with my Credit Card company who refunded me the money. Book through someone else.

They're operating on stolen money! Please do NOT use this company. They owe millions to venue owners across the U.S. for events held at the beginning of the pandemic. They still owe us $6K for two concerts we held in March 2020! Despite a lawsuit in Sept. 2020 ordering them to repay they money they owe, they stopped after a portion of payments and now refuse to communicate with unpaid venue owners, offering no phone service and ignoring our emails. It's sickening to watch them continue to offer ticketing services for new events.

Do not use this firm Please do not purchase tickets from this firm. We booked tickets for an event last year which got cancelled due to covid and over 20 weeks later we still have not received a refund. They don’t have a customer service telephone number and don’t respond to any emails.

I have used BPT since about 2010 IIRC I have used BPT since about 2010 IIRC. They have always been enormously helpfully in projects I have managed. Helpful in getting started and creating box office(s) for these various projects. Altho' I haven't checked their rates in recent years they were the cheapest (IIRC) among similar operations when I began with them. An added advantage for me has been the very helpful people in their Edinburgh office which is the city I live in and where I have managed the various projects. Well worthy of a 5-star review in my opinion.

Still waiting for a refund almost 2 years later Purchased tickets for Bonfest in late 2019 for the event in May 2020 which was cancelled because of the pandemic. Despite being entitled to a refund, as of December 2021 I am still waiting for my refund of £100 from BPT UK. Emailed them, messaged on Facebook and even sent a recorded delivery letter with no response. Certainly on Facebook they have read my messages but ignore them. What makes it worse is I was unemployed for a year. An absolute disgrace and abomination of a company. I highly recommend never booking any event through them due to their appealing customer service. Thieves.