Not paying refunds As many people before, event was cancelled in 2020, transferred to late 2020 & cancelled again when further 2021 date announced (which was cancelled). Requested refunds numerous times from Brown Paper Tickets but never got anything more than an automated response. Raised a chargeback with my Credit Card company who refunded me the money. Book through someone else.

An untrustworthy organisation Two events were cancelled in 2020 where I requested refunds from Brown Paper Tickets. There was no response from them. In the end, I had to raise an issue and my Credit Card company refunded me the money. Do not trust this company.

Do not use this firm Please do not purchase tickets from this firm. We booked tickets for an event last year which got cancelled due to covid and over 20 weeks later we still have not received a refund. They don’t have a customer service telephone number and don’t respond to any emails.

Ignoring all communications and haven't refunded cancelled event Long story short... I purchased tickets in February for an event due to take place in May. Alas, the event got cancelled because of Covid. Brown Paper Tickets were notified by the organiser of the cancellation in April. They said refunds would be issued in two weeks. It's now about to tick into July and no-one has got their money back. Brown Paper Tickets have ignored all further attempts to contact them by the organiser and haven't even bothered to respond to any of my emails or messages. And they have shut down their UK customer services including the phone line. Yes, it is a hugely difficult time for the events industry but this is appalling customer services, especially from a supposedly ethical company. It's people like me who were trying to support local events that are out of pocket. Given that, the organiser is no longer going to use them for ticket sales. The only option I'm left with is to do a chargeback through my bank. Fingers crossed.

Fair Trade Real Tickets I have purchased tickets from this fair-trade ticketing company on a number of occasions. Not only have I been very impressed with the service, they actually deliver physical (real) tickets by post. The tickets are not actually printed on "brown paper" as one might expect, but they are very appealing.