Ridiculous, please do not use! Never use this platform. Such a scam I have lost out on such much money. It's like they're struggling and want the money to themselves. Customers services is useless and basically they are stealing money from me. I am looking into taking legal steps because this is just outrageous.

Not paying refunds As many people before, event was cancelled in 2020, transferred to late 2020 & cancelled again when further 2021 date announced (which was cancelled). Requested refunds numerous times from Brown Paper Tickets but never got anything more than an automated response. Raised a chargeback with my Credit Card company who refunded me the money. Book through someone else.

They're operating on stolen money! Please do NOT use this company. They owe millions to venue owners across the U.S. for events held at the beginning of the pandemic. They still owe us $6K for two concerts we held in March 2020! Despite a lawsuit in Sept. 2020 ordering them to repay they money they owe, they stopped after a portion of payments and now refuse to communicate with unpaid venue owners, offering no phone service and ignoring our emails. It's sickening to watch them continue to offer ticketing services for new events.

Do Not Use Brown Paper Tickets Used their platform to sell tickets, have waited 4 weeks since the event and still have not received the money, around $1,400. Likely a scam, check out their Better Business Bureau page. It's a joke they call themselves the "fair trade ticket platform."

Ignoring all communications and haven't refunded cancelled event Long story short... I purchased tickets in February for an event due to take place in May. Alas, the event got cancelled because of Covid. Brown Paper Tickets were notified by the organiser of the cancellation in April. They said refunds would be issued in two weeks. It's now about to tick into July and no-one has got their money back. Brown Paper Tickets have ignored all further attempts to contact them by the organiser and haven't even bothered to respond to any of my emails or messages. And they have shut down their UK customer services including the phone line. Yes, it is a hugely difficult time for the events industry but this is appalling customer services, especially from a supposedly ethical company. It's people like me who were trying to support local events that are out of pocket. Given that, the organiser is no longer going to use them for ticket sales. The only option I'm left with is to do a chargeback through my bank. Fingers crossed.