Not a bad platform Not a bad platform, I just hate that it's such a pain getting to the sweeps play site. It's nearly impossible not to get reverted to the club site, which is useless. I've reported the issue and followed the instructions support gave me and still no luck.

They don't pay when you win They don't pay when you win. I won 4,500 SC and a week later still have nothing. Gave them enough information to get a mortgage to "verify" me but still no communication or anything. I play on FanDuel and draft kings with no problem at all with withdrawals but for some reason they need massive amounts of personal information and still don't pay. You can't contact them outside email. No phone number or live chat. Just email that goes unanswered. Pretty sure it's a scam to steal your identity at this point.

First time redeeming I sent a message… First time redeeming I sent a message to chat about why my bank was it popping up out of 8,000 Banks to choose from. The rep told me my only choice was to choose one of those Banks or basically use gift cards. I got a second email from support that I had emailed later and that rep gave me additional options to redeem cash! I was going to stop playing here until support assured me that I have additional options!

I'm highly disappointed in high 5… I'm highly disappointed in high 5 casino... first off I'm a huge fan of the platform but I noticed that the game was not paying on paylines it was supposed to... I took screenshots and provided all the info they requested.. unfortunately they began telling me false info, called me a liar and pretty much blackballed me... this ordeal has been going on for 3 months and haven't received a word back for well over a month.. they know I am not wrong and that they are cheating... this is the start of me hitting all social platforms telling all to beware.. I've put well over 25k into H5C and to be treated this way is totally unacceptable and I want arbitration which they are not providing. I have all emails and screenshots as evidence... so H5C, correct this or I'm taking legal action

Horrible customer service Several months ago my account was restricted without any reason given. I have sent at least 50 emails and have not received any response. I have tried to call the number listed and no one has ever answered it and there is no voicemail. This is not the first time I've been restricted without any explanation. I am sure I've spent thousands of dollars at the casino, what a horrible way to treat your customers.