Possibly received refurbished/used? Both Nvidia Shield and controller for the menu showed noticeable wear and minor scraches. Which led me to believe I either received a refurbished system or a used system returned by a previous customer. Also the Sega Saturn emulator did come installed but no games were included. Over all, I am pretty content with the rest of the games and emulators which is why I decided to give 3 stars instead of 2.

Awesome!!!! Excellent product and even more excellent customer service. Its rare to find a business that quickly responds to emails and is so willing to help their customers, but Retro Drive does. I am extremely happy with my purchase and would not think twice about buying from them again. Thank you, you have a lifelong customer.

Product seems ok, customer service seems lacking. I finally got my system 22 days after placing the order. I had an issue connecting the Bluetooth controller to the system, sent a message through the website. Ended up figuring it out myself. Still no response from the company 5 days later. Games play ok but having some other issues. Again sent a message through the website. They said response time was less than 24 hrs. Still no response 4 days later. Product seems ok, customer service seems lacking.

Only thing I would do is send some… Only thing I would do is send some instructions as far as getting to all the systems and how to add games if you wanted to other wise it is awesome so far the GameCube seems to run pretty terrible.... after a month or 2 I was contacted and they are making a guide that they will be putting on YouTube about how to operate the device. Seems like they really do care about how the machine runs and how they can make it better.

Great deal Honestly I thought all these retro systems were chinese knockoffs! But after deciding carefully, I was LUCKY to have Retro Naut assist me with purchasing my BRAND NEW NVIDIA SHIELD! So naturally I called out of work to play super mario sunshine. Thanks Aimee