Had my ARK server for a little while… Had my ARK server for a little while now, had nothing but fantastic support and no issues with the running of my server. Anything I have asked has been responded to quickly and effectively. Would definitely recommend others to use these guys. Would give more stars if it was possible xx

NO email for days! It gets worse! Well starting with my first day no email as to account set up or anything so I opened a ticked , lots of response for the ticked so the support personnel were very good. But somehow their email were not being sent or getting through to me I checked everything I could from my end blocked spam folder everything. So I decided to cancel the service. Well now that it was forwarded to accounts Dead silence I have to use their ticket system to communicate and even that has no replies. Not sure if they are fly by night or just having issues. USE CAUTION dealing this these folks! Instead of dealing with the issues I get this: "If you are willing to remove the review I can then do a full refund for you. Kind Regards," name withheld for privacy I cancelled prior to their guarantee window and they want to force me to remove the negative review. Ask yourself this How many others have they done this to, so as to keep their rating higher?

James Richards is amazing! To whom it may concern, James Richards helped me immensely as he has always done every time I have needed support in regards to the services I have in regards to Ark: Survival Evolved. Today, again, as he usually does, James Richards went far and beyond to help me with a start error I was having with one of our game servers. James was kind, attentive, and made sure I knew step by step what I needed to do on my end so that he can further assist me and he did it with due respect and diligence. This shows his professionalism, as well as his attention to detail, especially when it comes to customer service. He is a great part of your team, and every time he handles my issues I know that they're being handled appropriately. Thank you!

The Good & The Bad (Overall Good) UPDATE: You better hope that you don't ever have any difficulty on the weekend, as the technical support crew for the weekend is astronomically unhelpful. They don't actually read the tickets and provide no actual help other than stock answers that don't relate to your question at all. The Good: Great customer service, fantastic response times (Literally two minutes went by and I had a response to my help ticket), great price. Three excellent qualities that definitely make these people worth the money. The Bad: Constant stability issues, server crashes fairly regularly, and we often have difficulty connecting. Server Control Panel says everything is fine, but Steam/Ark can't find our server until we stop & restart, sometimes we have to restart several times before it begins working. I also recommend having a VERY short snapshot timer, ours is set for every 15 minutes since our server was so spotty for a while we would lose hours of play at a time. All in all I am content, their customer service and affordability really makes up for the server stability issues. (Having a short snapshot timer is a good workaround for that particular problem.) Server still crashes, but losing a few minutes of work rather than an entire evening is much easier to take.

a little slow on some things but … a little slow on some things but overall a good server, real easy to add mods and maps