Super Customer Support I was interested in getting the game changed on my server, I was contacted by Rylan via the AGS Support System, They were polite and cordial, they helped me know my options and potential fees that I might incur. Once I asked to go ahead, the changes were made within 10 minutes which is amazing to me. I'd highly recommend the services provided here.

Great servers and helpful staff I swapped to AGS for my Ark server after using other hosts for quite some time and so far they have been amazing. They helped me transfer all my old data & set everything up with my limited knowledge and didn't make me feel silly for asking a lot of questions. Ticket replies are very fast and it is nice knowing I can get help at any time of the day/night.

So easy to configure. I found this company a few months ago and never looked back. The simplicity of what they offer is astounding, especially for Ark. Simple mod installs/configurations, automated tasks to keep the server and mods updated ect ect. The list goes on. I would highly recommend this company to anyone looking to rent a solid server.

Lost my server Lost my server. They said it was a bad hard drive but the issue was I lost it in my config window I could still log in and play. Instead they loaded up a new server and said sorry for your lost. After I called them on thier BS they shut down the IP address so I could no longer access my game. Do people fall for this BS talk still? They offered me a free week. Then 2 weeks. Why would I want 2 weeks of shoddy service? After leaving this review they then told me its not fair of me to give a bad review for things out of thier control. Sorry but lying about bad hardware is in their control. So is redundancy. How all my info is just on one hard drive with no data back up is amazing. Exactly how many other people lost their games because of this 1 hard drive OR was this just an excuse? I have moved on to a better service. I suggest anyone reading do the same.

The Good & The Bad (Overall Good) UPDATE: You better hope that you don't ever have any difficulty on the weekend, as the technical support crew for the weekend is astronomically unhelpful. They don't actually read the tickets and provide no actual help other than stock answers that don't relate to your question at all. The Good: Great customer service, fantastic response times (Literally two minutes went by and I had a response to my help ticket), great price. Three excellent qualities that definitely make these people worth the money. The Bad: Constant stability issues, server crashes fairly regularly, and we often have difficulty connecting. Server Control Panel says everything is fine, but Steam/Ark can't find our server until we stop & restart, sometimes we have to restart several times before it begins working. I also recommend having a VERY short snapshot timer, ours is set for every 15 minutes since our server was so spotty for a while we would lose hours of play at a time. All in all I am content, their customer service and affordability really makes up for the server stability issues. (Having a short snapshot timer is a good workaround for that particular problem.) Server still crashes, but losing a few minutes of work rather than an entire evening is much easier to take.