Horrible service Horrible service. Takes days to get a response, and offer no help with issues.

Purchased 12 manga from 11/13/2021 Purchased 12 manga from 11/13/2021. Items were split up and sent in partial boxes. Guess how long the last 2 came? Took them an entire year and 3 months counting because the last two were out of stock. If you smth out of stock run.

Would Not Recommend — Lost $200 I purchased a box set of the complete Demon Slayer manga (with shipping protection), got a notice that it had shipped and waited for my order. Due to shipping delays worldwide, I chalked up the wait as understandable but months later never received my order or any updates beyond it being shipped. When I reached out to RightStuf, they told me too much time had passed and to try talking to my local post office. I tried filing a claim with the shipper indicated on their website under the order confirmation (FedEx) and they denied ever being used. When I tried contacting the shipping insurance company I had paid extra for, they were likewise unable to help me. No refund or credit was issued. TL;DR - They lost $200 worth of product and told me good luck trying to find it on my own

Gaslighting customers on the reg I have been waiting for my Hatsune Miku Street Ver Bicute Bunnies Vocaloid Figure for almost a year. I have emailed their company previously about this and was given a very rude response back. Their company took my money, sent half my order, and proceeded to ghost and gaslight me for months. I just wanted to be updated every so often, like one email every few months. I would have liked some semblance of empathy conveyed (I.E. "We understand your frustration... please bear with us...") at anytime. This company could have taken so many steps to retain me as customer, they have failed at customer service.

EXPENSIVE SHIPPING Do not shop here unless you absolutely cannot find the items you desperately want and is only available on this site. Their shipping is total BS!! I’ve had packages that is bigger than the one they sent me and they charged me $14 and on top of that, $5 in taxes and an optional “insurance” for a package in a medium sized bubble mailer!! Literally do not shop with them!! Horrible company to do business with!!