Run like hell from this hosting Run like hell from this hosting. Paid for the 1st month, the website was down after the server was provided and out for two weeks. No customer whatsoever. After two weeks when asking about a refund on website I've received information that it's only applicable for 24 hours after buying and "the issue is resolved". Raised as a dispute to PayPal. EDIT: even PayPal didnt receive any reply from the provider. Dispute resolved with a refund.

Server became unavailable and support remains silent Server became unavailable 2 days ago. I can't neither reload it from customer panel, nor connect and reload it from control panel. I thought that it's not a big problem. Support can reload server from their side and everything will be good. So I opened ticket #901912 on 3.11.2018. Still recieved no answer and server unavailable.

Zero Tech Support (Even when they mess up) Zero customer service. I have multiple tickets open for 3 weeks now with no response. This happened in the beginning of this year also, it took 1 month to get the server back up, the gave me a $9 credit for it but then never used the credit and continued charging my card. At this point, I'm going elsewhere and I've had to dispute my current CC charge with them because they are not responding to cancellation either.

I've had a server with them for 2 days… I've had an Ark server with them for 2 days now, around 50 hours or so. The first day it ran fine, but at the 26 hour mark it went down, and has been down since. Sent a ticket to customer service when it went down at 10:17 pm est last night, it is currently 8:33 pm tonight (over 22 hours later) and yet still not a word from them. I moved all of my dinosaurs and items over and it's looking like the server isn't coming up anytime soon with this neglectful customer service. If there is a problem with one of their servers or a mistake on my end it would be nice to know, as long as someone would get a hold of me and let me know what's going on.

The experience is just getting worse.. The experience is just getting worse... the cancelled service (that I cancelled on the second day because it never worked in the first place), is still trying to invoice me for my money. For an entire week I have been posting support tickets for these people to cancel my account but no response. I had to move ALL my money from my account to another just to prevent them from automatic withdrawal. This is one of the most despicable companies I have ever worked with. If you have any sense in you DON'T BUY FROM THESE PEOPLE.