Sent my controller in to get fixed… Sent my controller in to get fixed after wear and tear (still under contract). Total time about 2 weeks. Completed 3 out of 4 repairs I requested. I mailed a detailed paragraph with the controller for the technician which I think made the process smoother. The tactical triggers I no longer wanted were removed. Paddle mapping was added. Last, the paddles were replaced because they were double clicking. The only thing not fixed that I requested was the stick drift on the left analog stick L3. I have two identical controllers to keep one on deck if one needs tuning up.

Ich habe ein Controller bestellt der… Ich habe ein Controller bestellt der leider zurück geschickt wurde weil die Adresse nicht korrekt war jetzt weiss niemand wo das Paket ist es ist seit fast 2 Monaten auf dem Rückweg zu evil Controller aber von denen meldet sich keiner mehr Paypal wurde auch informiert aber Paypal ist genau so hilfreich wie Evil Controller selbst momentan fühlt es sich an als würden sie mir mein Geld abzocken . Leider fühlt sich dort Niemand in der Pflicht das auf zu klären. I ordered a controller that was unfortunately sent back because the address was incorrect, now no one knows where the package is, it has been on the way back to evil controllers for almost 2 months, but none of them have contacted us. PayPal was also informed, but PayPal is accurate as helpful as Evil Controller itself right now it feels like they are ripping my money off. Unfortunately, nobody there feels it is their duty to clarify this. Date of experience: March 10, 2023 Your review is pending.Read mor

Never received my controller, customer service will not respond to me I placed an order on Jan 8 for a one handed controller (I'm disabled/partially paralyzed). I paid for expedited order processing, and the whole thing the website estimated would take 4 weeks due to international shipping. On Feb 2 I hadn't received any kind of update, so reached out to customer service. This first interaction was great, they responded within 24 hours and said that the controller would ship "early next week" .. but it never did. I waited a week and half to reach out again, asking if they had a tracking number. They sent one but it just says "label created" and that status has not changed since Feb 12. It's now March 6th. I've tried to reach out about cancelling my order, but they have not returned any of my requests for support since Feb 12th. I have tried contacting them three times to process a cancellation/refund. What's worse is I am getting automated emails from sitejabber to 'review my controller' even though I've never received it. I honestly believe this company is trying to swindle me out of $282.

Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

We received the controller months ago We received the controller months ago, but we have not been able to get it to connect to the game. Please help, we've called several times but never get an answer.