We received the controller months ago We received the controller months ago, but we have not been able to get it to connect to the game. Please help, we've called several times but never get an answer.

Horrible Quality and Non-Functional. The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue' Button mapping non functional - missing some of the additional buttons we ordered. The overall build quality was garbage for the price. Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping. Stay away - much better options on Etsy for accessibility.

My son wanted to purchase this item… My son wanted to purchase this item from your website and I placed the order. For someone not familiar with these aspects, it was difficult to understand what and why things were being selected. Descriptions were limited. Also suggesting shipping insurance above and beyond the standard value of $100 makes a consumer concerned that the items will not be received correctly. The process leaves one very concerned that this controller will not arrive as ordered.

Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

Have had my controller now for a while… Have had my controller now for a while and everything custom on it to make sure that it last the warranty is well worth the spend. Quick to respond when I have a question or issue and they were Quick to rectify the problem. Controllers can be a bit expensive but it is a custom job and it's personalized for you. Looking forward to acquiring another one for my other consoles.