Great Great Great Great customer service. I was able to communicate to the seller that I wanted changes, despite already making the order. Great controller. The controller was exactly as advertised. I will never go back to a regular controller. Great deal. I am happy I got the extra 2 year warranty. However, I hope the controller outlives its warranty.

Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

Sent my controller in to get fixed… Sent my controller in to get fixed after wear and tear (still under contract). Total time about 2 weeks. Completed 3 out of 4 repairs I requested. I mailed a detailed paragraph with the controller for the technician which I think made the process smoother. The tactical triggers I no longer wanted were removed. Paddle mapping was added. Last, the paddles were replaced because they were double clicking. The only thing not fixed that I requested was the stick drift on the left analog stick L3. I have two identical controllers to keep one on deck if one needs tuning up.

0/10 would not recommend this company. I'm a content creator and decided to purchase a controller for my streams. I spent $250+ on a custom controller but within a week i noticed there was such bad stick drift that it was unplayable. I reached out for a repair as this was still fresh out of the box and they informed me it was caused by a circuit board that was so far gone it would need to be replaced. And then informed me it would cost me an additional $65 to repair it. I tried to reason with the company but they were adamant about the payment for repair. I received a terribly made controller, received bad customer service and had to pay additional money to fix their mistake. 0/10 would not recommend this company.

Have had my controller now for a while… Have had my controller now for a while and everything custom on it to make sure that it last the warranty is well worth the spend. Quick to respond when I have a question or issue and they were Quick to rectify the problem. Controllers can be a bit expensive but it is a custom job and it's personalized for you. Looking forward to acquiring another one for my other consoles.