Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

The controller is very cheap feeling The controller is very cheap feeling, not worth the price at all. I don't like that there is no rumble/vibration or whatever, for that price it should have at least had that. I regret purchasing this controller, and I am very unsatisfied with it.

We received the controller months ago We received the controller months ago, but we have not been able to get it to connect to the game. Please help, we've called several times but never get an answer.

Ich habe ein Controller bestellt der… Ich habe ein Controller bestellt der leider zurück geschickt wurde weil die Adresse nicht korrekt war jetzt weiss niemand wo das Paket ist es ist seit fast 2 Monaten auf dem Rückweg zu evil Controller aber von denen meldet sich keiner mehr Paypal wurde auch informiert aber Paypal ist genau so hilfreich wie Evil Controller selbst momentan fühlt es sich an als würden sie mir mein Geld abzocken . Leider fühlt sich dort Niemand in der Pflicht das auf zu klären. I ordered a controller that was unfortunately sent back because the address was incorrect, now no one knows where the package is, it has been on the way back to evil controllers for almost 2 months, but none of them have contacted us. PayPal was also informed, but PayPal is accurate as helpful as Evil Controller itself right now it feels like they are ripping my money off. Unfortunately, nobody there feels it is their duty to clarify this. Date of experience: March 10, 2023 Your review is pending.Read mor

Purchased an “accessible” controller, it failed and no service Purchased an “accessible” controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them after two weeks they sent me an email that my “ticket was closed” and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son’s controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.