I shouldn't have to have the same… I shouldn't have to have the same billing and shipping address for this order. I moved four days ago, and happened to need a new controller. Reason I chose this business: I've been looking at a modded controller for a few years, and I finally had the money to grab one.

The controller is very cheap feeling The controller is very cheap feeling, not worth the price at all. I don't like that there is no rumble/vibration or whatever, for that price it should have at least had that. I regret purchasing this controller, and I am very unsatisfied with it.

Never received my controller, customer service will not respond to me I placed an order on Jan 8 for a one handed controller (I'm disabled/partially paralyzed). I paid for expedited order processing, and the whole thing the website estimated would take 4 weeks due to international shipping. On Feb 2 I hadn't received any kind of update, so reached out to customer service. This first interaction was great, they responded within 24 hours and said that the controller would ship "early next week" .. but it never did. I waited a week and half to reach out again, asking if they had a tracking number. They sent one but it just says "label created" and that status has not changed since Feb 12. It's now March 6th. I've tried to reach out about cancelling my order, but they have not returned any of my requests for support since Feb 12th. I have tried contacting them three times to process a cancellation/refund. What's worse is I am getting automated emails from sitejabber to 'review my controller' even though I've never received it. I honestly believe this company is trying to swindle me out of $282.

Sent my controller in to get fixed… Sent my controller in to get fixed after wear and tear (still under contract). Total time about 2 weeks. Completed 3 out of 4 repairs I requested. I mailed a detailed paragraph with the controller for the technician which I think made the process smoother. The tactical triggers I no longer wanted were removed. Paddle mapping was added. Last, the paddles were replaced because they were double clicking. The only thing not fixed that I requested was the stick drift on the left analog stick L3. I have two identical controllers to keep one on deck if one needs tuning up.

Non e Existent customer service Non e Existent customer service. Broken promises product never shipped never returned money had to file for fraud on my card