I am only giving 2 stars because of… I am only giving 2 stars because of Jacob who communicated well with me and was efficient in his responses. However, my remote came back worse than when I sent it in. Keeps are doing opposite of what they’re supposed to do. For almost $300 paid for this remote, it is not worth the money. It feels like a total loss. I was told to adjust the settings but I’m aware of what settings need to be adjusted and that is not it. The remote is faulty and I wouldn’t recommend nor would I ever make another purchase. Very disappointed. I never buy anything of high value and when I did, this is what I was handed.

Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

I shouldn't have to have the same… I shouldn't have to have the same billing and shipping address for this order. I moved four days ago, and happened to need a new controller. Reason I chose this business: I've been looking at a modded controller for a few years, and I finally had the money to grab one.

Purchased an “accessible” controller, it failed and no service Purchased an “accessible” controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them after two weeks they sent me an email that my “ticket was closed” and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son’s controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.

Better than any “pro” controller The controller turned out better than any pro controller I was trying to buy. Although the back buttons aren’t perfectly aligned, it’s not far off. And after some time with the controller I’ve gotten used to pressing each button with ease. The only thing I’d recommend is getting tactile buttons because I didn’t and I really wish I did.