Great Great Great Great customer service. I was able to communicate to the seller that I wanted changes, despite already making the order. Great controller. The controller was exactly as advertised. I will never go back to a regular controller. Great deal. I am happy I got the extra 2 year warranty. However, I hope the controller outlives its warranty.

Non e Existent customer service Non e Existent customer service. Broken promises product never shipped never returned money had to file for fraud on my card

Purchased an “accessible” controller, it failed and no service Purchased an “accessible” controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them after two weeks they sent me an email that my “ticket was closed” and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son’s controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.

Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

They rob me for my controller They rob me for my controller. I sent it back to them for them to fix it. It came to me broke. And they have the worst customer service ever you can’t even get in contact with them its just terrible they basically robbed me for $500 I’ve been waiting for the controller for a year just to find out they claim they sent it and never even gave me a tracking number. Worst experience ever.