Purchased an “accessible” controller, it failed and no service Purchased an “accessible” controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them after two weeks they sent me an email that my “ticket was closed” and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son’s controller to some other dupe. I would have been better off trying to fix it myself. Stay away from Evil.

Never received my controller, customer service will not respond to me I placed an order on Jan 8 for a one handed controller (I'm disabled/partially paralyzed). I paid for expedited order processing, and the whole thing the website estimated would take 4 weeks due to international shipping. On Feb 2 I hadn't received any kind of update, so reached out to customer service. This first interaction was great, they responded within 24 hours and said that the controller would ship "early next week" .. but it never did. I waited a week and half to reach out again, asking if they had a tracking number. They sent one but it just says "label created" and that status has not changed since Feb 12. It's now March 6th. I've tried to reach out about cancelling my order, but they have not returned any of my requests for support since Feb 12th. I have tried contacting them three times to process a cancellation/refund. What's worse is I am getting automated emails from sitejabber to 'review my controller' even though I've never received it. I honestly believe this company is trying to swindle me out of $282.

They rob me for my controller They rob me for my controller. I sent it back to them for them to fix it. It came to me broke. And they have the worst customer service ever you can’t even get in contact with them its just terrible they basically robbed me for $500 I’ve been waiting for the controller for a year just to find out they claim they sent it and never even gave me a tracking number. Worst experience ever.

Horrible Quality and Non-Functional. The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue' Button mapping non functional - missing some of the additional buttons we ordered. The overall build quality was garbage for the price. Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping. Stay away - much better options on Etsy for accessibility.

I am only giving 2 stars because of… I am only giving 2 stars because of Jacob who communicated well with me and was efficient in his responses. However, my remote came back worse than when I sent it in. Keeps are doing opposite of what they’re supposed to do. For almost $300 paid for this remote, it is not worth the money. It feels like a total loss. I was told to adjust the settings but I’m aware of what settings need to be adjusted and that is not it. The remote is faulty and I wouldn’t recommend nor would I ever make another purchase. Very disappointed. I never buy anything of high value and when I did, this is what I was handed.