Sent my controller in to get fixed… Sent my controller in to get fixed after wear and tear (still under contract). Total time about 2 weeks. Completed 3 out of 4 repairs I requested. I mailed a detailed paragraph with the controller for the technician which I think made the process smoother. The tactical triggers I no longer wanted were removed. Paddle mapping was added. Last, the paddles were replaced because they were double clicking. The only thing not fixed that I requested was the stick drift on the left analog stick L3. I have two identical controllers to keep one on deck if one needs tuning up.

Have had my controller now for a while… Have had my controller now for a while and everything custom on it to make sure that it last the warranty is well worth the spend. Quick to respond when I have a question or issue and they were Quick to rectify the problem. Controllers can be a bit expensive but it is a custom job and it's personalized for you. Looking forward to acquiring another one for my other consoles.

0/10 would not recommend this company. I'm a content creator and decided to purchase a controller for my streams. I spent $250+ on a custom controller but within a week i noticed there was such bad stick drift that it was unplayable. I reached out for a repair as this was still fresh out of the box and they informed me it was caused by a circuit board that was so far gone it would need to be replaced. And then informed me it would cost me an additional $65 to repair it. I tried to reason with the company but they were adamant about the payment for repair. I received a terribly made controller, received bad customer service and had to pay additional money to fix their mistake. 0/10 would not recommend this company.

I've asked for refund the controller… I've asked for refund the controller does not set on to tv there seems a piece missing I've waited for reply for refund and address to send it back but no reply please respond

Non e Existent customer service Non e Existent customer service. Broken promises product never shipped never returned money had to file for fraud on my card