Bad Customer service or scam? Spent 475, on top tier controller with all bells and whistles. Upon receiving I noticed that I didn’t like a few things cosmetically. I got a hold of customer service and requested to change. They did oblige originally on request based on the product and top level warranty. . But when it came time to figure out shipping and where I was sending or if they were going to ship it, they went radio silent. It’s been over a week. I’ve emailed and gotten no response. I’ve set appointments and gotten no calls and text and called the one 800 number and no return calls or text. They might put out a good product but if you don’t get what you want first time or it’s broken, you’re dead in the water.

I've asked for refund the controller… I've asked for refund the controller does not set on to tv there seems a piece missing I've waited for reply for refund and address to send it back but no reply please respond

I am only giving 2 stars because of… I am only giving 2 stars because of Jacob who communicated well with me and was efficient in his responses. However, my remote came back worse than when I sent it in. Keeps are doing opposite of what they’re supposed to do. For almost $300 paid for this remote, it is not worth the money. It feels like a total loss. I was told to adjust the settings but I’m aware of what settings need to be adjusted and that is not it. The remote is faulty and I wouldn’t recommend nor would I ever make another purchase. Very disappointed. I never buy anything of high value and when I did, this is what I was handed.

Horrible Quality and Non-Functional. The accessible controller didn't work out of the box. Waited a few months from the original order after paying for express shipping and 'skip the queue' Button mapping non functional - missing some of the additional buttons we ordered. The overall build quality was garbage for the price. Absolute waste of money. Company won't refund until I pay to ship it back them in the united states at my own expense. Also won't refund the skip the queue fee or the express shipping. Stay away - much better options on Etsy for accessibility.

My son wanted to purchase this item… My son wanted to purchase this item from your website and I placed the order. For someone not familiar with these aspects, it was difficult to understand what and why things were being selected. Descriptions were limited. Also suggesting shipping insurance above and beyond the standard value of $100 makes a consumer concerned that the items will not be received correctly. The process leaves one very concerned that this controller will not arrive as ordered.