Still glitches worse than any… Still glitches worse than any comparable site Some days you can't get through a game without you or your opponent suffering bc the basic system architecture can't get through a game without something going wrong Much better alternatives available e.g Lichess, Gameknot etc

Ratings mean nothing Win a few then all of a sudden low rating players are masters no way someone with ratings I am playing are that good then goes back to me winning again this is not chess it's a joke

Horrible Customer Service I purchased a gift membership for my friend Steve. His account was canceled and he opened a new one. I have been messaging them for over 3 months and they have not been able to transfer the membership despite providing all the purchase and account details. I have never dealt with such incompetency before in my life. The chess platform is great, but if you have a problem don't bother messaging them, waste of time.

Faulty AI program … Generally speaking the site has good features. HOWEVER chess.com AI program to catch cheaters is faulty. I have used the site for over a year and have slowly built up my rating to 2167. I was playing 2 games against top 50 player, rated just under 2400. Both of these games were 1 move per 3 days and both ended in draws. When the 2nd game had finished my account was suddenly closed. Without any warning. I appealed and was denied. CHESS.com didn't even read the appeal. If they would have read it then they would have answered my question All I received were computer generated form letters. There was no proof that I cheated, none could be found because I don't have engines in my phone or computer I also do not receive assistance. A similar problem has happened to Kaspachess which he posted on his chess website. So beware if you play great chess.com will assume you are cheating and close your account. Fairplay works both ways and everyone has rights.

Cheaters are welcome on chess.com Cheaters are welcome on chess.com. Carlos Alberto from Brazil with 98% win. chess.com received many reports regarding cheaters but they will do nothing about it. Why anyone will pay to play cheaters when they can do it for free?