Could provide more info and update their client area. Apart from their user interface, which could do with a serious update, I've never had an issue with them. I've used them before for both multiple Minecraft and 7 days to die servers. Support was relatively quick, no issues canceling whenever I did it from the client area. I only did 4 stars because I've learned over the years that knowing how much RAM, etc. is important and I feel they are not upfront about what you get for what you pay for, also like I mentioned above their client area interface could really use an update.

Been asking for help never got it … Been asking for help never got it in the first place really slow answer. Not easy to understand modify your server. really disapointed bad customer service that ignore you. Dont give them any kind of revenue because they wont bother refounding it back to you.

Broken server and no desire to help… Broken server and no desire to help resolve: I contacted gameservers.com regarding a server instance that was having repeated issues and asked them to help notify the administrator. They refused to do so and were, frankly, pretty rude about the engagement

Would not cancel an account I had for… Would not cancel an account I had for months and continued to bill me. Using their support did nothing and it seemed like they didn't care. So I had to stop payments from my bank and they never refunded me 3 more months of charges their system would never stop. Steer clear, plenty of better companies who are real and right.

Exceptional Customer Service, Quality Product I've been using GameServers Hosting for a while now to play Terraria with my friends and they've been nothing but prompt, professional, and helpful when it comes to my questions and helping me get everything set up just how I want it. I've never had any technical issues and my friends and I have a blast. Thanks GameServers! Thanks for putting up with all my support tickets, haha.