Feel like ive been scammed. Used paypal and bought one key and the purchase went through fine, thinking nothing ill decided to buy a few more. Now they demand to see a passport or driving licence which is just ludicrous! Customer support claim they request ID always on first purchase which is a complete lie since first purchase went fine (even without an account haha). Now i have no keys and they took the money already (if my paypal was suspicious on your system why in the seven hells did you take the money?). Since customer support were unwiling to help i disputed with paypal and will escalate to a claim if things are not sorted. Think twice before you order from this site and have to send your passport and drivers licence photos to strangers (yeah i know you can blur out details but this is still ridiculous and unsafe, who knows how they could abuse it).

shocking customer service and delivery I am still waiting for a response from there customer service team it has been 4 hours since I ordered my game and not had anything. I that looking at there reviews they may have sorted it out but thus has yet to happen wont be ordering again

Waiting for key delivery since 3 days.... I am still waiting for delivery & a response from there customer service team it has been yet 53 hours since I ordered my game and not had anything. All payments are done, only a order details email & nothing more... EDIT: After changing emailprovider its work fine... yahoo!mail didnt work correctly with UGK delivery system

Waiting, verification, out of stock?! Their website says a CD key should be dispatched within 2 hours. It was around 4 hours before I even got an email asking for verification, rather than my CD key. After providing verification, they told me they were out of stock and would be in stock tomorrow. Why didn't it say they were out of stock on the website? I think customer support lied, so they wouldn't have to do their job. Either way, when a customer buys something, you provide them with the item. This is ridiculous. Never using them again and you shouldn't either; there are far faster and ethical companies out there.

Long wait(~7 hours), required photo ID So waited for 7 hours(instead of 30 minutes to 2 hours as stated on their website) to receive key but instead received email asking for copy of passport/driving license... Why would I send scanned documents to some company?