3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.

Let us contact REAL PEOPLE Xbox was trying to charge me £20 to ‘purchase’ Call of Duty Black Ops Cold War which I had already bought years ago. To fix this issue of course I needed to contact customer support only to find out it is literally impossible to speak to a real person as they wouldn’t give me a call back.

My account been suspended for year now… My account has been suspended for a year now. enforcement team is useless. They never listen to you or anything like that, and I still have no idea what the reason is for the suspension. Account Reinstatement is useless "We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account." You can't get your account back if it's suspended. I don't recommend Xbox.

Identification fraudster/hacker and… SCUMBAGS Identification fraudster/hacker and cyber stalker harrasing and pestering me while playing my CPU games. Also hacked my modern warfare on Xbox one and ruined my games on multiple occasions. Fight night champion also hacked by a spy an intruder and trespasser at the property. You have now been banned from my account and bank until the culprits have been removed and the issue resolved there will be no more business for Xbox on any of my accounts. I want an explanation as it cost me money on a subscription service. Also now cancelled. Also no means of contact in order to speak to a customer service representative through email or by telephone. Have you anything to say for yourself? @XBOX been a customer for over 15 years.

Excellent customer service. Excellent customer service. There was a fault with my Xbox. Printed off a label, posted back free of charge. Received back within data all fixed. Superb