Xbox customer service is non existent Xbox customer service is non existent, I am actually gutted I bought my son an Xbox and not a PS after this. He is 11 and accidentally bought a game from the store, he immediately realised he’d clicked the wrong thing and cancelled the purchase and requested a refund. This was granted but the Microsoft Xbox have not refunded the £75 it’s been over 2 weeks. We have called 3 times and been told they have an error globally and we have to manually request it now. It says something when they have to steal of little kids to get profit!!!! Buy a PlayStation and save yourself the hassle.

Please buy a PS5 like I did last year I got an Xbox series s for christmas in 2022, and I loved it. Until, in February 2023, I was on Rec Room. I recorded a good video. That video then got uploaded to Xbox Network. I loved that video that I recorded, because it was silly. And then later that night, I looked for that video and it appears to be gone, even though I uploaded it to the cloud. Yes, I deleted the video from my console but the video would still be there in the cloud even if it was deleted from the Xbox. It doesn't make sense. How can you recover a video that was deleted by Xbox from both the console and the Xbox network? Also, who uses batteries on a controller in 2024? This isn't some children's toy! So on April 4 2023 I picked up the PS5 from walmart and I loved it and the games. So, it was time for me to start console wars again (but in a destructive way). On May 1 2023, I intentionally dropped the Xbox from upstairs to the living room floor (that's what it gets for deleting a precious video without MY consent) and smashed it. I then threw it in the garbage where it goes. I had an Xbox One S and it also crapped out in July 2022. Buy PS4 or PS5 instead. I may not like the PS Plus subscription but at least PLAYSTATION doesn't delete any of my videos without my permission! One more thing, Xbox makes you PAY to change your gamertag! PS doesn't do that, you just need to sign in to your PSN account! Don't buy an Xbox. Notes: 1: The date I saved the video on the Xbox was sometime in February 2023. Due to trustpilot's rule that the date of experience has to be within the last year, when I updated this review today, I just put 04/10. 2: The video was appropriate. Regret #1: I should've just kept the Xbox because I wanted to play the older Xbox 360 throwbacks Regret #2: I had some precious games on there (I could just buy that on PS5)

**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money 🌟🌟🌟🌟🌟

Game purchases missing I have purchased multiple games that Xbox then says I don't own. I have to hard reset the Xbox to be able to use one of them, but for every other game that I have purchased (and have a receipt for) I have to go into my order history, scroll through every purchase made since and then view it through that - suddenly it says I do own it and can install. How are my purchased games just going missing?

Trash! Trash! ...and every time I purchase Xbox live to game with friends, it gets WORSE! It is consistently trash across all games. For your sanity, and enjoyment of gaming, play on ANY OTHER NETWORK. No support at all. Gigabytes of self-help pages but none of it works. It's designed to distract people from finding solutions or realising there is no support. Xbox is done! Microsoft is a scam. I have given today's date, as I have just lost months of work because of their inability to provide a stable server. Ridiculous. EDT: Fixed a typo.