Non Existent Customer Support I tried to contact Xbox regarding an issue where the controller was not working correctly - it isn't pausing DVDs. I already looked through their help resources and went through their troubleshooting guides. They straight up refused to let me contact anyone. "Phone calls and chats aren't available for this issue." How the heck is it legal for them to simply refuse to provide customer support for their products?

Xbox let me down Xbox let me down . I was away for one day and came back to seeing “console is banned” . My Xbox was bought from a past relative of mine . They’re no longer around and you’ve took it off me . Worse part about it , I’ve done nothing . I checked enforcement page . I had 0/8 strikes . Yes 0 . So I rung up and they hung up . Two times !! All I wanted to know was why or how ? But you can’t get through to enforcement team other than on the site. But the site take you in a big loop . I type my number in and it won’t allow a call back . It’s horrible ! Been with you guys for 17/18 years now , all I’ve done is played Xbox and not once stepped out of line !! Not once ! Where’s my reasoning for a ban ? Are you going to replace my Xbox ? No of course not . You cannot replace something sentimental . It’s shocking and to be honest it’s sad too . It’s a good community but you just ban the wrong people . Like where’s the proof ? What have I done ? When did I do anything wrong ?? Why and how can you take something off me that I’ve paid for ? I’ve not done anything wrong !! I’ve spent well over £8000+ on games , consoles , controllers , accessories and bundles for Xbox and like that it’s gone . It’s also I’ve read up agaisnt the law to ban people in Europe from stopping them playing online games that they’ve purchased . Just so sad I’ve got this sentimental gift just still now . It’s not replaceable . I could understand if I stepped out of line but that’s not like me and if I did I’d want evidence . But you just don’t provide it and when confronted you hang up the phone or put people in a loop hole .

**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money 🌟🌟🌟🌟🌟

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.

Bought a used XBOX series X in November… Bought a used XBOX series X in November which came with 2 controllers, & active warranty. I registered the console onto my Microsoft account right away. One of the controller had issue with a button. I then filed a claim online, then was requested to ship it with paid postage. 2 weeks after, I had the replacement arrived. A month later, the 2nd controller had the same issue, & I went through all the claim process, & had it replaced as well. What a deal!!!! Great work Microsoft!!!