Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.

3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.

Accessibility is f****** brutal I just… Accessibility is f****** brutal I just want to play a f****** game accessibility what cries become of you When I want to play a f****** game I want access not f****** hundreds of bloody f****** is only shapable I want a player game

**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money 🌟🌟🌟🌟🌟

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.