Xbox customer service is non existent Xbox customer service is non existent, I am actually gutted I bought my son an Xbox and not a PS after this. He is 11 and accidentally bought a game from the store, he immediately realised he’d clicked the wrong thing and cancelled the purchase and requested a refund. This was granted but the Microsoft Xbox have not refunded the £75 it’s been over 2 weeks. We have called 3 times and been told they have an error globally and we have to manually request it now. It says something when they have to steal of little kids to get profit!!!! Buy a PlayStation and save yourself the hassle.

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.

Identification fraudster/hacker and… SCUMBAGS Identification fraudster/hacker and cyber stalker harrasing and pestering me while playing my CPU games. Also hacked my modern warfare on Xbox one and ruined my games on multiple occasions. Fight night champion also hacked by a spy an intruder and trespasser at the property. You have now been banned from my account and bank until the culprits have been removed and the issue resolved there will be no more business for Xbox on any of my accounts. I want an explanation as it cost me money on a subscription service. Also now cancelled. Also no means of contact in order to speak to a customer service representative through email or by telephone. Have you anything to say for yourself? @XBOX been a customer for over 15 years.

Game purchases missing I have purchased multiple games that Xbox then says I don't own. I have to hard reset the Xbox to be able to use one of them, but for every other game that I have purchased (and have a receipt for) I have to go into my order history, scroll through every purchase made since and then view it through that - suddenly it says I do own it and can install. How are my purchased games just going missing?

There Is No Support What support? They've stopped any support whatsoever. Try filling out their stupid boxes with something more complex than 'I can't sign in' and you'll come up against a brick wall, with no help available. Useless and CAN NOT RECOMMEND And while we at it...I sent back a 6 month old controller to you to be fixed. They returned another broken controller! But when I tried to register the new broken controller to return it, I was met with the statement that the controller was out of warranty! I'd accept this if you were criminals...instead you're just CNUTS