Rod Harper
GBThe worst computing device ever made byโฆ The worst computing device ever made by humans. Series X useless for FM 23 RAM and VRAM totally insufficient and no tools to clean the junk out. No replies for Xbox Support, Microsoft or TURN10. totally fraudulent NOT FIT FOR PURPOSE and should never be on the market. No refunds nothing just totally useless junk, typical Bill Gates con.
Lars Mackenhauer
DK**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money ๐๐๐๐๐
James Segrove
GBThere Is No Support What support? They've stopped any support whatsoever. Try filling out their stupid boxes with something more complex than 'I can't sign in' and you'll come up against a brick wall, with no help available. Useless and CAN NOT RECOMMEND And while we at it...I sent back a 6 month old controller to you to be fixed. They returned another broken controller! But when I tried to register the new broken controller to return it, I was met with the statement that the controller was out of warranty! I'd accept this if you were criminals...instead you're just CNUTS
Helen
GBNon Existent Customer Support I tried to contact Xbox regarding an issue where the controller was not working correctly - it isn't pausing DVDs. I already looked through their help resources and went through their troubleshooting guides. They straight up refused to let me contact anyone. "Phone calls and chats aren't available for this issue." How the heck is it legal for them to simply refuse to provide customer support for their products?
paul baker
GB3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.