3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.

There Is No Support What support? They've stopped any support whatsoever. Try filling out their stupid boxes with something more complex than 'I can't sign in' and you'll come up against a brick wall, with no help available. Useless and CAN NOT RECOMMEND And while we at it...I sent back a 6 month old controller to you to be fixed. They returned another broken controller! But when I tried to register the new broken controller to return it, I was met with the statement that the controller was out of warranty! I'd accept this if you were criminals...instead you're just CNUTS

Bought a used XBOX series X in November… Bought a used XBOX series X in November which came with 2 controllers, & active warranty. I registered the console onto my Microsoft account right away. One of the controller had issue with a button. I then filed a claim online, then was requested to ship it with paid postage. 2 weeks after, I had the replacement arrived. A month later, the 2nd controller had the same issue, & I went through all the claim process, & had it replaced as well. What a deal!!!! Great work Microsoft!!!

Accessibility is f****** brutal I just… Accessibility is f****** brutal I just want to play a f****** game accessibility what cries become of you When I want to play a f****** game I want access not f****** hundreds of bloody f****** is only shapable I want a player game

Let us contact REAL PEOPLE Xbox was trying to charge me £20 to ‘purchase’ Call of Duty Black Ops Cold War which I had already bought years ago. To fix this issue of course I needed to contact customer support only to find out it is literally impossible to speak to a real person as they wouldn’t give me a call back.