Xbox

image
1.60
Based on 20 Reviews

5

15.00%

4

0.00%

3

0.00%

2

0.00%

1

85.00%
About Xbox

Xbox.com is your ultimate source for all things Xbox and Xbox 360. Get news updates; game trailers, screens, previews, and strategy; hardware information; community buzz; the latest Xbox LIVE and My Xbox coverage; forums; support; and much more!

Tags
Contact Info

You need to Login first to submit your review.

image
Luke Nicholls
GB

Let us contact REAL PEOPLE Xbox was trying to charge me £20 to ‘purchase’ Call of Duty Black Ops Cold War which I had already bought years ago. To fix this issue of course I needed to contact customer support only to find out it is literally impossible to speak to a real person as they wouldn’t give me a call back.

image
Paul
GB

Trash! Trash! ...and every time I purchase Xbox live to game with friends, it gets WORSE! It is consistently trash across all games. For your sanity, and enjoyment of gaming, play on ANY OTHER NETWORK. No support at all. Gigabytes of self-help pages but none of it works. It's designed to distract people from finding solutions or realising there is no support. Xbox is done! Microsoft is a scam. I have given today's date, as I have just lost months of work because of their inability to provide a stable server. Ridiculous. EDT: Fixed a typo.

image
Helen
GB

Non Existent Customer Support I tried to contact Xbox regarding an issue where the controller was not working correctly - it isn't pausing DVDs. I already looked through their help resources and went through their troubleshooting guides. They straight up refused to let me contact anyone. "Phone calls and chats aren't available for this issue." How the heck is it legal for them to simply refuse to provide customer support for their products?

image
Joshua smith
GB

My account been suspended for year now… My account has been suspended for a year now. enforcement team is useless. They never listen to you or anything like that, and I still have no idea what the reason is for the suspension. Account Reinstatement is useless "We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account." You can't get your account back if it's suspended. I don't recommend Xbox.

image
Lars Mackenhauer
DK

**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money 🌟🌟🌟🌟🌟

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow