Game purchases missing I have purchased multiple games that Xbox then says I don't own. I have to hard reset the Xbox to be able to use one of them, but for every other game that I have purchased (and have a receipt for) I have to go into my order history, scroll through every purchase made since and then view it through that - suddenly it says I do own it and can install. How are my purchased games just going missing?

Non Existent Customer Support I tried to contact Xbox regarding an issue where the controller was not working correctly - it isn't pausing DVDs. I already looked through their help resources and went through their troubleshooting guides. They straight up refused to let me contact anyone. "Phone calls and chats aren't available for this issue." How the heck is it legal for them to simply refuse to provide customer support for their products?

Identification fraudster/hacker and… SCUMBAGS Identification fraudster/hacker and cyber stalker harrasing and pestering me while playing my CPU games. Also hacked my modern warfare on Xbox one and ruined my games on multiple occasions. Fight night champion also hacked by a spy an intruder and trespasser at the property. You have now been banned from my account and bank until the culprits have been removed and the issue resolved there will be no more business for Xbox on any of my accounts. I want an explanation as it cost me money on a subscription service. Also now cancelled. Also no means of contact in order to speak to a customer service representative through email or by telephone. Have you anything to say for yourself? @XBOX been a customer for over 15 years.

Accessibility is f****** brutal I just… Accessibility is f****** brutal I just want to play a f****** game accessibility what cries become of you When I want to play a f****** game I want access not f****** hundreds of bloody f****** is only shapable I want a player game

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.