Xbox let me down Xbox let me down . I was away for one day and came back to seeing “console is banned” . My Xbox was bought from a past relative of mine . They’re no longer around and you’ve took it off me . Worse part about it , I’ve done nothing . I checked enforcement page . I had 0/8 strikes . Yes 0 . So I rung up and they hung up . Two times !! All I wanted to know was why or how ? But you can’t get through to enforcement team other than on the site. But the site take you in a big loop . I type my number in and it won’t allow a call back . It’s horrible ! Been with you guys for 17/18 years now , all I’ve done is played Xbox and not once stepped out of line !! Not once ! Where’s my reasoning for a ban ? Are you going to replace my Xbox ? No of course not . You cannot replace something sentimental . It’s shocking and to be honest it’s sad too . It’s a good community but you just ban the wrong people . Like where’s the proof ? What have I done ? When did I do anything wrong ?? Why and how can you take something off me that I’ve paid for ? I’ve not done anything wrong !! I’ve spent well over £8000+ on games , consoles , controllers , accessories and bundles for Xbox and like that it’s gone . It’s also I’ve read up agaisnt the law to ban people in Europe from stopping them playing online games that they’ve purchased . Just so sad I’ve got this sentimental gift just still now . It’s not replaceable . I could understand if I stepped out of line but that’s not like me and if I did I’d want evidence . But you just don’t provide it and when confronted you hang up the phone or put people in a loop hole .

Accessibility is f****** brutal I just… Accessibility is f****** brutal I just want to play a f****** game accessibility what cries become of you When I want to play a f****** game I want access not f****** hundreds of bloody f****** is only shapable I want a player game

Game purchases missing I have purchased multiple games that Xbox then says I don't own. I have to hard reset the Xbox to be able to use one of them, but for every other game that I have purchased (and have a receipt for) I have to go into my order history, scroll through every purchase made since and then view it through that - suddenly it says I do own it and can install. How are my purchased games just going missing?

Bricked after 15 months light use. After only having my console for 15 months (to the day) with only light use it crashed mid game and bricked itself. I contacted Microsoft who said they can do out of warranty repairs for the tiny sum of £294!! Given that’s nearly the price of a new one I’d hate paying that much for what effectively will be a refurbished unit. Shambolic product if it can’t even make it 18 months. These items should really come with a minimum 2 year warranty. Ridiculous.

My account been suspended for year now… My account has been suspended for a year now. enforcement team is useless. They never listen to you or anything like that, and I still have no idea what the reason is for the suspension. Account Reinstatement is useless "We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account." You can't get your account back if it's suspended. I don't recommend Xbox.