Excellent customer service. Excellent customer service. There was a fault with my Xbox. Printed off a label, posted back free of charge. Received back within data all fixed. Superb

Don't ever buy Xbox their money grubbing scumbags So I've been a Xbox user for many years it was my go to console, but now it's been ruined by recent changes over the past year, I can't even put in a complaint about this to them, when asking anyone in the community to try see what others though and put a complaint in they silence me like dictators, So Xbox has changed with the new home page meaning even more ads you can't even find your own stuff for ads constantly all over the page or change your page, No free games anymore, Rewards have turned gaming into a chore everyday taking all fun from gaming for me, used to be a few minutes each day and the odd hour task a week, now it's at least a hour each day and I've found I only turned on my Xbox to do the rewards tasks and just got so tired of it, Weekly streaks for rewards just got taken away like they ment nothing just 1 week short of a 270 week streak and a 10 week streak reward ( 5 years I did it for never missed a week ) Can't even complain because the dictatorship at Xbox wants to silence me, Well I won't be silenced if you want a games console but playstation, free games, no ad bs all over your home page, rewards aren't a chore to spend hours doing takes minutes and if you need help you can get it unlike Xbox who F u over at every turn I only wanted to complain at the state they've done things but never they try to silence me 😡 F u Xbox you will never silence me you scumbags 😡😡😡😡

My account been suspended for year now… My account has been suspended for a year now. enforcement team is useless. They never listen to you or anything like that, and I still have no idea what the reason is for the suspension. Account Reinstatement is useless "We received your service request and after review, I found Two-Step Verification (TSV) has been enabled on the account." You can't get your account back if it's suspended. I don't recommend Xbox.

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.

Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.