Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.

Identification fraudster/hacker and… SCUMBAGS Identification fraudster/hacker and cyber stalker harrasing and pestering me while playing my CPU games. Also hacked my modern warfare on Xbox one and ruined my games on multiple occasions. Fight night champion also hacked by a spy an intruder and trespasser at the property. You have now been banned from my account and bank until the culprits have been removed and the issue resolved there will be no more business for Xbox on any of my accounts. I want an explanation as it cost me money on a subscription service. Also now cancelled. Also no means of contact in order to speak to a customer service representative through email or by telephone. Have you anything to say for yourself? @XBOX been a customer for over 15 years.

Xbox customer service is non existent Xbox customer service is non existent, I am actually gutted I bought my son an Xbox and not a PS after this. He is 11 and accidentally bought a game from the store, he immediately realised he’d clicked the wrong thing and cancelled the purchase and requested a refund. This was granted but the Microsoft Xbox have not refunded the £75 it’s been over 2 weeks. We have called 3 times and been told they have an error globally and we have to manually request it now. It says something when they have to steal of little kids to get profit!!!! Buy a PlayStation and save yourself the hassle.

Please buy a PS5 like I did last year I got an Xbox series s for christmas in 2022, and I loved it. Until, in February 2023, I was on Rec Room. I recorded a good video. That video then got uploaded to Xbox Network. I loved that video that I recorded, because it was silly. And then later that night, I looked for that video and it appears to be gone, even though I uploaded it to the cloud. Yes, I deleted the video from my console but the video would still be there in the cloud even if it was deleted from the Xbox. It doesn't make sense. How can you recover a video that was deleted by Xbox from both the console and the Xbox network? Also, who uses batteries on a controller in 2024? This isn't some children's toy! So on April 4 2023 I picked up the PS5 from walmart and I loved it and the games. So, it was time for me to start console wars again (but in a destructive way). On May 1 2023, I intentionally dropped the Xbox from upstairs to the living room floor (that's what it gets for deleting a precious video without MY consent) and smashed it. I then threw it in the garbage where it goes. I had an Xbox One S and it also crapped out in July 2022. Buy PS4 or PS5 instead. I may not like the PS Plus subscription but at least PLAYSTATION doesn't delete any of my videos without my permission! One more thing, Xbox makes you PAY to change your gamertag! PS doesn't do that, you just need to sign in to your PSN account! Don't buy an Xbox. Notes: 1: The date I saved the video on the Xbox was sometime in February 2023. Due to trustpilot's rule that the date of experience has to be within the last year, when I updated this review today, I just put 04/10. 2: The video was appropriate. Regret #1: I should've just kept the Xbox because I wanted to play the older Xbox 360 throwbacks Regret #2: I had some precious games on there (I could just buy that on PS5)

Xbox let me down Xbox let me down . I was away for one day and came back to seeing “console is banned” . My Xbox was bought from a past relative of mine . They’re no longer around and you’ve took it off me . Worse part about it , I’ve done nothing . I checked enforcement page . I had 0/8 strikes . Yes 0 . So I rung up and they hung up . Two times !! All I wanted to know was why or how ? But you can’t get through to enforcement team other than on the site. But the site take you in a big loop . I type my number in and it won’t allow a call back . It’s horrible ! Been with you guys for 17/18 years now , all I’ve done is played Xbox and not once stepped out of line !! Not once ! Where’s my reasoning for a ban ? Are you going to replace my Xbox ? No of course not . You cannot replace something sentimental . It’s shocking and to be honest it’s sad too . It’s a good community but you just ban the wrong people . Like where’s the proof ? What have I done ? When did I do anything wrong ?? Why and how can you take something off me that I’ve paid for ? I’ve not done anything wrong !! I’ve spent well over £8000+ on games , consoles , controllers , accessories and bundles for Xbox and like that it’s gone . It’s also I’ve read up agaisnt the law to ban people in Europe from stopping them playing online games that they’ve purchased . Just so sad I’ve got this sentimental gift just still now . It’s not replaceable . I could understand if I stepped out of line but that’s not like me and if I did I’d want evidence . But you just don’t provide it and when confronted you hang up the phone or put people in a loop hole .