3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.

Trash! Trash! ...and every time I purchase Xbox live to game with friends, it gets WORSE! It is consistently trash across all games. For your sanity, and enjoyment of gaming, play on ANY OTHER NETWORK. No support at all. Gigabytes of self-help pages but none of it works. It's designed to distract people from finding solutions or realising there is no support. Xbox is done! Microsoft is a scam. I have given today's date, as I have just lost months of work because of their inability to provide a stable server. Ridiculous. EDT: Fixed a typo.

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.

Bricked after 15 months light use. After only having my console for 15 months (to the day) with only light use it crashed mid game and bricked itself. I contacted Microsoft who said they can do out of warranty repairs for the tiny sum of £294!! Given that’s nearly the price of a new one I’d hate paying that much for what effectively will be a refurbished unit. Shambolic product if it can’t even make it 18 months. These items should really come with a minimum 2 year warranty. Ridiculous.

Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.