Bought a used XBOX series X in November… Bought a used XBOX series X in November which came with 2 controllers, & active warranty. I registered the console onto my Microsoft account right away. One of the controller had issue with a button. I then filed a claim online, then was requested to ship it with paid postage. 2 weeks after, I had the replacement arrived. A month later, the 2nd controller had the same issue, & I went through all the claim process, & had it replaced as well. What a deal!!!! Great work Microsoft!!!

Xbox let me down Xbox let me down . I was away for one day and came back to seeing “console is banned” . My Xbox was bought from a past relative of mine . They’re no longer around and you’ve took it off me . Worse part about it , I’ve done nothing . I checked enforcement page . I had 0/8 strikes . Yes 0 . So I rung up and they hung up . Two times !! All I wanted to know was why or how ? But you can’t get through to enforcement team other than on the site. But the site take you in a big loop . I type my number in and it won’t allow a call back . It’s horrible ! Been with you guys for 17/18 years now , all I’ve done is played Xbox and not once stepped out of line !! Not once ! Where’s my reasoning for a ban ? Are you going to replace my Xbox ? No of course not . You cannot replace something sentimental . It’s shocking and to be honest it’s sad too . It’s a good community but you just ban the wrong people . Like where’s the proof ? What have I done ? When did I do anything wrong ?? Why and how can you take something off me that I’ve paid for ? I’ve not done anything wrong !! I’ve spent well over £8000+ on games , consoles , controllers , accessories and bundles for Xbox and like that it’s gone . It’s also I’ve read up agaisnt the law to ban people in Europe from stopping them playing online games that they’ve purchased . Just so sad I’ve got this sentimental gift just still now . It’s not replaceable . I could understand if I stepped out of line but that’s not like me and if I did I’d want evidence . But you just don’t provide it and when confronted you hang up the phone or put people in a loop hole .

Excellent customer service. Excellent customer service. There was a fault with my Xbox. Printed off a label, posted back free of charge. Received back within data all fixed. Superb

Horrible customer service Horrible customer service, save yourself the grief and don't buy anything Microsoft. My account was hacked and they said to give them 72 hrs, I called back and now they tell me the account is gone but they froze it. The hacker is currently using my account and gamertag with my Xbox Live and games.Their agents are straight up jerks, they give attitude and act like your interrupting their time.

The worst computing device ever made by… The worst computing device ever made by humans. Series X useless for FM 23 RAM and VRAM totally insufficient and no tools to clean the junk out. No replies for Xbox Support, Microsoft or TURN10. totally fraudulent NOT FIT FOR PURPOSE and should never be on the market. No refunds nothing just totally useless junk, typical Bill Gates con.