There Is No Support What support? They've stopped any support whatsoever. Try filling out their stupid boxes with something more complex than 'I can't sign in' and you'll come up against a brick wall, with no help available. Useless and CAN NOT RECOMMEND And while we at it...I sent back a 6 month old controller to you to be fixed. They returned another broken controller! But when I tried to register the new broken controller to return it, I was met with the statement that the controller was out of warranty! I'd accept this if you were criminals...instead you're just CNUTS

Excellent customer service. Excellent customer service. There was a fault with my Xbox. Printed off a label, posted back free of charge. Received back within data all fixed. Superb

Bought a used XBOX series X in November… Bought a used XBOX series X in November which came with 2 controllers, & active warranty. I registered the console onto my Microsoft account right away. One of the controller had issue with a button. I then filed a claim online, then was requested to ship it with paid postage. 2 weeks after, I had the replacement arrived. A month later, the 2nd controller had the same issue, & I went through all the claim process, & had it replaced as well. What a deal!!!! Great work Microsoft!!!

Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.

3 phone calls, 3 hours and still they have no idea 3 phone calls, over an hour on hold and cut off twice when the advisor can't figure out the issue. Almost 3 hrs on the phone in total. Console needed a software update and this basically destroyed my perfectly working xbox. Advisors are hit and miss either knowledge, some genuinely try and others are clueless. Buy a different console and save yourself the headaches.