**Exceptional Customer Support at Xbox **Exceptional Customer Support at Xbox: A Shoutout to Sejer** From the moment I reached out to Xbox customer support, I was met with nothing but the utmost professionalism and empathy, especially from an employee named Sejer. Facing a persistent fault in "Crusader Kings III," I was frustrated and in need of assistance. Sejer was not only a **listening ear** but also an **understanding guide** through the troubleshooting process. Unlike my experience with Paradox Interactive, which was disheartening and could best be described as **effortless**, Sejer stood out by **actively following up** with me the next day. This level of dedication is rare and commendable. After the unhelpful advice to simply restart my Xbox X and the subsequent inability to post in the Paradox forum, Sejer's persistence in resolving my issue was a breath of fresh air. I extend my highest commendations to Sejer and the Xbox customer support team for their **exemplary service**. It's employees like Sejer who elevate a brand and build lasting customer loyalty. Thank you for going above and beyond! Xbox refunded my money 🌟🌟🌟🌟🌟

Accessibility is f****** brutal I just… Accessibility is f****** brutal I just want to play a f****** game accessibility what cries become of you When I want to play a f****** game I want access not f****** hundreds of bloody f****** is only shapable I want a player game

Where did my refund go? I have paid for a game that I cannot possibly play, so I requested a refund right afterwards. They approved my refund request in a few days, but even after 5 weeks I still haven’t received the refund yet. I cannot play the game anymore even if I wanted to and my money is still not paid back. I have tried to find customer support but no, apparently it practically doesn’t exist: the email is non-existent and no one ever answers if I try to call their service phone number. I am extremely disappointed and very mad about the situation.

Xbox let me down Xbox let me down . I was away for one day and came back to seeing “console is banned” . My Xbox was bought from a past relative of mine . They’re no longer around and you’ve took it off me . Worse part about it , I’ve done nothing . I checked enforcement page . I had 0/8 strikes . Yes 0 . So I rung up and they hung up . Two times !! All I wanted to know was why or how ? But you can’t get through to enforcement team other than on the site. But the site take you in a big loop . I type my number in and it won’t allow a call back . It’s horrible ! Been with you guys for 17/18 years now , all I’ve done is played Xbox and not once stepped out of line !! Not once ! Where’s my reasoning for a ban ? Are you going to replace my Xbox ? No of course not . You cannot replace something sentimental . It’s shocking and to be honest it’s sad too . It’s a good community but you just ban the wrong people . Like where’s the proof ? What have I done ? When did I do anything wrong ?? Why and how can you take something off me that I’ve paid for ? I’ve not done anything wrong !! I’ve spent well over £8000+ on games , consoles , controllers , accessories and bundles for Xbox and like that it’s gone . It’s also I’ve read up agaisnt the law to ban people in Europe from stopping them playing online games that they’ve purchased . Just so sad I’ve got this sentimental gift just still now . It’s not replaceable . I could understand if I stepped out of line but that’s not like me and if I did I’d want evidence . But you just don’t provide it and when confronted you hang up the phone or put people in a loop hole .

Bricked after 15 months light use. After only having my console for 15 months (to the day) with only light use it crashed mid game and bricked itself. I contacted Microsoft who said they can do out of warranty repairs for the tiny sum of £294!! Given that’s nearly the price of a new one I’d hate paying that much for what effectively will be a refurbished unit. Shambolic product if it can’t even make it 18 months. These items should really come with a minimum 2 year warranty. Ridiculous.