Stay away Absolutely disgusting! The console is two months old, stopped working and there telling me I need to pay £ 158 to get it fixed and if I don’t pay the £158 there send it back to me still broken. stay away from this awful customer service its terrible, and they were laughing at me on the phone avoid Nintendo!!!

Dreadful - Dispute the Transaction As noted below, their customer service is appalling. The worst I’ve ever dealt with. Not only did they not provide the service purchased, the chat service was inaccessible on all my devices; I attempted umpteen times. They refused to respond via any other channel and just resent the same useless instructions. I raised a chargeback with my bank and disputed the transaction and would advise others to do the same vs. wrestling with their broken servicing tools.

Buyer Beware Engages in predatorial practices....Keeps charging my account even though my daughter hasn't had an active account with this company for more than 3 years. I would suggest buying a gift card to pay for anything online with Nintendo, this way you won't have to waste an insurmountable time dealing with customer representatives who don't know how to address the questionable practices of their company. In my case, on 4/14/2024 around 10 a.m. in the morning "Nathan" the supervisor -- who told me, a national news reporter he was going "educate me" -- hung up on me....Real professional Nathan. I will be looking into the unethical practices of this company and how far reaching it is. Caveat emptor.

Genuinely the worst customer service of… Genuinely the worst customer service of any company ive used, let alone a world wide brand. Not only is the intake process terrible, slow, inefficient, I'm only coming to you because your poorly made device's joystick doesn't even work any longer, that's the only job of the device: be able to play. Customer service assured me it was reduced cost because it has happened to EVERYONE seemingly with a switch (shameful design/execution) and then tried to change it once its all been sent in signed for and card down 3x as much as they quoted me. Just an easy solution, never getting a Nintendo device again.

I hate Nintendo with a passion. Bad company, copystrikes everything even if its for old IPs, quite literally the most anti-consumer company ever. It's insane how they are still in business.