their company is trash… because they do not do refunds their games is too expensive and also when I was doing parental controls and adding my card it says I have to be 18 yrs or older

Total disrespect towards the customer Dear Nintendo professionals, good afternoon. I am still unable to use any credit card on my Nintendo account. I have opened accounts in other countries where I have residency and bank accounts with cards issued by those countries, and in none of them am I allowed to make purchases. I have bank accounts and Nintendo accounts in the USA, Brazil, and Argentina, and in none of them can I use any credit card. I have tried dozens of cards, cancelled and requested new cards from banks, tried single-use or fixed-use virtual cards, tried physical cards, and so far, nothing. Not only have you not solved the problem, but you also do not provide any explanation. You don't tell me if something might be wrong, you don't tell me if you simply don't allow me to use them because you don't like me, you don't tell me if it's prejudice against me, you don't tell me anything. You don't provide any decent contact channel, you don't care about customers who want to spend money with your company. Do you realize this? I am trying to spend my money on your company and you won't let me do that. What a complete disregard, it's lamentable. I await any explanation that is minimally plausible. I can only conclude that Nintendo has some prejudiced reason for preventing me from spending my money on their company, because it is not possible that a world leader in games and technology cannot simply provide a coherent explanation of why they don't allow me to use any credit card. This is a consumer disregard. I have provided the console serial number, all the details of the dozens of cards I tried to use, account information, everything, and incredibly these incredible professionals responded to me as follows: "we cannot help you with this issue. We cannot share any more information,"... Can't you even say why you won't let me buy from your company? Is that what you're going to tell me? It must be something prejudiced against me, it can only be.

These people are the worst in support,I… These people are the worst in support,I tried to delink my switch account and everything was going good until mentioned I'm not getting another switch.Then came the crap saying that we can't help you.

Disgusted by the Customer Service. Disgusted by the Customer Service. They just copy and paste everything into a common conversation without properly helping their customers. My son was trying to download a game that was almost £40 as they stopped sending games with SD cards and instead on just a code . My son’s game downloaded but was not able to find it anywhere and now the code can not be used again. What annoys me, the most is that the case was not dealt with and Nintendo said that they are closing the case as they had already replied… bering in mind the situation was not sorted.

Appalling Appalling! Absolutely shameful online purchase. I bought a game expecting it to be as stated as a labyrinth game. It had sexual content which I found abhorrent. I contacted service desk immediately asking for a refund but what a waste of time!!! Seriously avoid buying anything from them online unless 100% sure. You won’t get any help with a refund. Basically they don’t care at all about customers. Money grabbing liars.