Their return policy is to charge a 20%… Their return policy is to charge a 20% restocking fee for items like their Icee Machine. The product is horrible and tedious to use. It takes you hours to make an icee and the instructions are in 3 different places and tell you 3 different methods. They also make you pay shipping to send items back so if it's a larger item I wouldn't bother buying it. Customer service is two thumbs down!

Incomplete order, no response to email. to be clear, most of the items were absolutely fabulous. Unfortunately, experience marred by two missing items, and nonresponsiveness from the selling company. Hopeful to review this again, once I have received all of my items.

This is a very poor company to buy from... So, I purchased an item that was reviewed by Matt Granit...I bought it for my daughters birthday present and so she could use it for her classes. Scientific said it was shipped, we did not receive it...and they couldn't prove delivery. Rather than take care of the issue Scientific screwed around, I had to put the purchase in dispurpte and find another simular item. They don't make it easy to buy from, they don't make it easy to work with...in short they don't care about the Customer.

I live 4 miles from the Scientific … I live 4 miles from the Scientific warehouse in North Tonawanda,N.Y. and I've been waiting a week for a poster which has yet to arrive. I could have driven there and picked it up in 15 minutes but, there policies don't allow drive in pick up. You have to get on a waiting list and then they will call you the next day to pick it up. I work nights so I didn't want to be awakened by a phone call ( you never know if its an emergency ) to let me know when my order is available for pick up. In short, they're system stinks. I bought an item several years ago and I was allowed a drive in pick-up. I guess that's progress. Gary Flagg Amherst,N.Y.

Very disappointed Very disappointed in the whole process. First you sent the wrong item. Then told me the right item would arrive in two days and when I called it hadn't even been sent yet. Then they told me I would not be able to get it by Christmas and the only thing that they could do is refund my money. I will probably never use your company again and never recommend you company to anyone.